Job type full-time
Full job description
It’s time for a change… your future evolves here
Evolent health has a bold mission to change the health of the nation by changing the way health care is deliveredOur pursuit of this mission is the driving force that brings us to work each dayWe believe in embracing new ideas, challenging ourselves and failing forwardWe respect and celebrate individual talents and team winsWe have fun while working hard and evolenteers often make a difference in everything from scrubs to jeans.
Are we growing? absolutely—about 50% growth from 2015 through late 2019Are we recognized? definitelyEvolent was the first organization ever to receive ncqa’s population health program accreditation, and is consistently recognized as one of the becker’s healthcare 150 top places to workWe recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each dayIf you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a missionJoin a mission with a company behind it.
New century health merged with evolent health in 2018 and continues to lead transformative change in specialty care management as an evolent companyWithin the evolent ecosystem of provider-centric solutions for value-based care, our new century health team focuses on cost and quality improvement for oncology and cardiology specialty careWith more than 15 years of proven results, new century health generates insights and drives cutting edge innovation through its clinical capabilities and deep understanding of health care informatics, physician management and health care technology systems developmentTogether, evolent and new century health are harnessing the power of our combined organizations to improve the health of the nationJoin the new century health team and put your passion to work for transforming the u.sHealth care landscape for patients, providers and payers.
Who you’ll be working with:
The director / senior director, partner operations embodies the new century health (nch) value “start by listening,” forging deep relationships and serving as a trusted advisor to nch’s partnersWe are looking for a candidate with a strong operational ethic to help build our partner operations function and contribute to nch’s strategy and success through the voice of our customers.
What you’ll be doing:
Partnering with various implementation teams and resources to deploy and operate nch programs with a partner or portfolio of partners
Cultivating productive, trusted relationships with key partner stakeholders
Serving as a strategic advisor and thought partner, helping to identify opportunities for efficiency and performance optimization in collaboration with our partners
Aligning with product strategy and medical economics team on the development and operationalization of the nch solutions
Working with nch central strategic account resources to implement relationship best practices and drive value communication and satisfaction at all levels of the partner organization
Running regular partner operations meeting and forums for each partner, including, issue identification, and action planning, in lead up to quarterly value meeting
Proactively assessing, validating and prioritizing partner needs on an ongoing basis, channeling input from partners into nch’s product roadmap and strategy
With central nch ops and network leadership, monitoring issue resolution and ensuring appropriate, timely follow up by nch team members; advocating on behalf of partner within nch to overcome challenges to partner satisfaction and provides feedback to nch to address root causes of satisfaction issues
Advocating for partner culture, serving as an ambassador within nch and the go-to expert on partner priorities and how to get things done within the partner organization
Partner satisfaction, operational kpis, and slas
Medical expense management: contractually, operationally, and clinically
Overall delivery health and p & l performance within assigned accounts
The experience you’ll need (required):
Bachelor’s degree or equivalent work experience
5 or more years (director) in relationship management roles (consulting, enterprise sales, account management, etc.) and/or externally-facing operational leadership positionsConsideration for the senior director role will be given to those with material additional experience beyond the director qualifications
Exceptionally high “emotional intelligence” – able to connect with diverse constituents, actively listen, and identify key areas of sensitivity
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the c-level
Strong command of the financial elements of value-based care businesses and understanding of levers of control to optimize financial performance
A tenacious partnership ethos with a relentless focus on follow through and maintaining trust
A steady demeanor with the judgement to determine when to escalate and how to prioritize competing inputs
The intellectual curiosity to get to the bottom of partner issues and opportunities and the willingness to roll up sleeves and work toward solutions in partnership with operations counterparts and centralized resources
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills, particularly in the realm of telling a compelling story of value contributed to the partnership
Finishing touches (preferred experience in at least one of the following areas):
Experience identifying and deploying initiatives across a provider network to drive clinical and financial outcomes
Background in practice and provider engagement strategies and best practices
Understanding of how to translate data and insights into actionable initiatives and strategies
Command of practice workflows, billing procedures, and patient experience
Understanding of areas of influence and opportunities to streamline patient – provider experience (i.eBest practices in rooming, documentation, or referral management)
Experience managing practice based incentives or value based payments
Experience setting up and managing a partner operating model – relationship mapping, establishing key forums and driving agendas, iterating on partner facing materials and communication modalities to highlight value of services
Track record of building consensus across stakeholders
Approaches problem solving with creativity to solution with partners and forecast needs rather than waiting for issues to arise
Clinical informatics and performance measurement
Experience creating, providing requirements, and/or leading development of performance scorecards (payer, provider, initiative, etc)
Understanding of types of healthcare data and how they can be leveraged to identify opportunities and actions – emr, clinical, authorization, claims, sdoh, etc
Knowledge of building data driven opportunity assessments and measurement of outcomes
Currently, evolent employees work remotely temporarily due to covid-19As such, we require that all employees have the following technical capability at their home: high speed internet over 10 mbps and, specifically for all call center employees, the ability to plug in directly to the home internet routerThese at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent health is committed to the safety and wellbeing of all its employees, partners, and patientsWe currently require all employees who may voluntarily return to our evolent offices to be vaccinated and invite all employees regardless of vaccination status to remain working from home.
As we continue to evaluate re-opening our offices more fully and begin to have specific roles that will require face to face interaction with our providers and patients in client facilities or homes, all employees must be prepared to meet our vaccine requirements with or without accommodation at that time
Evolent health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.