Job type full-time
Full job description
Get started on an exciting career at element!
Element employees make a difference in the lives of others every dayWe are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experienceThis takes hard work and innovation, and we need more like-minded people on our team.
What we need
We are looking for a customer care representative who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organizationYou will be able to grow alongside north america’s best and brightest professionals in fleet accident, safety, and risk management.
Customer focused and adaptable to different personality types?
Independent with high levels of performance and quality outcomes?
As the customer care representative , you will be the liaison between our company and customers to process claim information in response to inquiries, concerns and requests about fleet incident /safety services with a focus on providing outstanding customer service.
A day in the life
Provide service to customers via telephone and/or electronically from your home
Apply expanded claim/skill knowledge to minimize helpline and claim alert support/escalation, along with effectively handling complex claim/service needs
Claim escalation problem solving
Exhibit applicable empathy during each call in order to ensure a superior customer experience
Complete review of loss notice and coding as per incident description to ensure an accurate and timely distribution of claim information to the client
Handle inbound calls while simultaneously managing defined claims workflow actions items
Assess caller’s needs, clarify information, research any issue and provide solutions and /or alternatives
Complete action items and non-phone tasks in a timely basis
Meet personal/team qualitative and quantitative targets
Work effectively in a team environment, and when needed - provide back-up support for administrative tasks
High school diploma
Microsoft office suite (word, outlook, excel) competency
Customer service experience preferred
Ability to work effectively with others and contribute to team task accomplishments
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
High speed internet connection and quiet work environment
What’s in it for you
A culture of innovation, empowerment, decision-making, and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Flexible work environments
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element fleet management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusionWe are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, aboriginal/native american status, protected veterans’ status or any other legally-protected factorsDisability-related accommodations during the application and interview process are available upon requestShould you require an accommodation with our hiring process please send an email to firstname.lastname@example.org or call (800) 665-9744.