Job details
Job type full-time
Full job description
Description:
Edlio summary
Hi, we`re edlio! we are a fast-paced software development company that is looking for a smart, energetic, supportive, and dynamic individual to join our teamWe specialize in a web-based solution for thousands of schools and districts nationwideOur content management system is packed with features designed specifically for teachers and school administrators and is a perfect fit for educational organizations of any size, from small charter schools to districts with dozens of campuses.
Job purpose
We are seeking a client success specialist to join our team! you will be responsible for helping customers by building and maintaining customer relationships that promote retention and loyaltyThis role is an integral part of the company and will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfactionEdlio is a successful, growing software company and this role is a great opportunity to build strong sales skills with the chance to further elevate your career internally.
Duties and responsibilities
Main responsibilities:
Develop and maintain long-term business relationships by serving as an internal advocate client liaison.
Building out referral initiatives
Cultivating up-sell opportunities
Heavy phone and email communication with existing clients
Achieving a 99% renewal rate
Provide consultation on products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Salary and benefits
Base salary
401k with employer matching
Comprehensive healthcare benefits
Maternity/paternity leave
Paid vacation and holidays
Edlio winter break
Travel stipend
Wellness stipend
Direct reports
This position does not have any direct reports.
Requirements:
Qualifications
Required qualifications
Previous experience in customer service, sales, or other related field
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Strong self-starter who is a team player and can work independently
Hiring insights
Job activity
Posted 3 days ago
