Customer service is broken — stuck in a time warpAs everything has evolved around it, the technology available to support the way businesses engage with customers has mostly stood stillThe tools we have on the phones in our pockets are wildly superior to what`s available to us when we engage with our favorite brandsThe truth that no one wants to say out loud is that big tech has held the customer experience hostage for decades with its giant servers, complex implementations, buried software and expensive contractsAnd that`s just not ok with us.
So we founded edify and built huddle to seize the opportunity in the voidWith customer experience being the final frontier in winning the hearts and dollars of consumers long-term, the brands who prevail are going to be the ones who have tools to do what no one else canAt last, there`s a more predictable, reliable, cost-effective, transparent, full-featured, cloud-native, easy-to-get-and-use, intuitive, accessible, genius single piece of software that`s changing everything.the time for employees to love work, and customers to love companies is hereAnd finally, so are the tools.
We are edifyAnd we`re customers, too.
The primary role of the regional channel manager (rcm) is to manage all aspects of the partner/channel business in their designated region, especially building a solid partner base that generates a consistent pipeline of opportunities and growing new annual recurring revenue (arr) for the edify cloud service offeringsThe regional channel manager is expected to use consultative and strategic selling skills along with a strong understanding of the ccaas/ucaas industry to consistently achieve quota attainment as assigned by managementThey are also expected to recruit, develop and train highly productive referral partner relationships so that partners become self-sufficient in marketing and selling our productsRegional channel manager is responsible for growing the region by identifying the top go-to-market partners that will impact the regionThis role is crucial to the success of the region.
Discover and manage sales opportunities with partners in the region, providing accurate and updated sales funnel with the current status
Recruitment of partners in territory into the partner program
Ability to do a product demonstration with effectiveness
Provide accurate and detailed weekly, monthly and quarterly forecast funnel of identified and proposed opportunities to meet or exceed quota requirements, in salesforce
Manage and execute partner business plan & qbrs
Work closely with the sales team in the region
Develop a territory plan, including documenting the recruiting strategy
Meet with partners, participate in joint sales calls to customers and assist the partner in closing opportunities
Assist partners in broadening their product expertise and sales opportunities, striving for growth from all associated selling resources
Train partners on product, processes, and effective sales techniques
Escalate any pricing, sla or other issues as needed
Coordinate partner access to sales engineering, field marketing and overlay resources as appropriate
Disseminate all communications and announcements
Coordinate local partner participation in events and training
Drive product promotions and programs
Attend shows and conference calls, as designated by management
Read all communications and maintaining a high level of knowledge on all products, programs and promotions
Be excited and adapt to the growing edify organization
5+ years` of related experience in the channel with partners/sub-agents
Relationships with master agents
Proven success of building strong relationships and partnerships
Advanced understanding of ccaas, ucaas and api capabilities
Ability to travel at least 50%
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Posted 30+ days ago