Job details
Salary from $20 an hour job type full-time
Qualifications
Associate (preferred)
Microsoft outlook: 1 year (preferred)
Customer service: 2 years (preferred)
Us work authorization (preferred)
Full job description
Since its inception in the early 1990`s, esl has become a market leading company that designs and manufactures electrical equipment, with our innovative products we help to make our environment cleanerWe are seeking customer experience representatives to join our growing teamAre you looking for a new opportunity that offers a flexible work schedule including the opportunity to work from home? if so, then this may be the perfect employment opportunity for you.
Did you know esl power systems is an employee-owned company? as an employee owner you pay nothing and share value is tied to the company and held in a trustWhat`s in it for you? long term financial opportunity and of course a better work environmentDo you want to join our team and become an employee owner? click on the link below to see how much you can earn as an employee owner.
Https://www.certifiedeo.com/wealth_calculator/esl-power-systems
Summary
Full-time position responsible for carrying out detailed-oriented data entry and routine administrative duties and support services for the sales, engineering and production teams.
Essential duties and responsibilities
Responding to customers (and prospects) telephone/email requests for product information (technical specifications, cross-references, etc.).
Building customer rapport/support of esl products and seeking new opportunities for esl business via on-going communications and prompt replies to customer/prospect
Responsible for issuing quotes and confirming price justification for our different sales channels (e.gContractors, end-users, oems, distributors).
Retrieves and updates customer information needed to process quotes, purchase orders, order acknowledgements, shipment notifications, rmas and other customer documentation as needed.
Creation of job folders/files and insuring that all customer correspondence and job-related information is properly organized and adhering to our standard procedures.
Ongoing communications with customers confirming order status, delivery schedules, etc.
Shares responsibility for aspects of the weekly sales/production meeting (note taking, recording, updated sales orders etc.).
Assists esl`s finance department concerning credit statusSends credit card authorization & wire transfer information for payment processing.
Processes customer contact information, logs in-coming/out-going calls, links emails and correspondence in our crm tool (goldmine).
Acts as a customer advocate within the organization.
Supports the needs of outside sales and other internal departments as needed.
Self-starter, team player and accurate worker.
Maintains a professional image and positive attitude.
Completes all activities in a timely, accurate, courteous and efficient manner.
Accommodates request of customers in accordance with company standardsRefers to immediate supervisor for requests that are outside of company specifications.
Abides by all rules and regulations as set forth in your employee handbook.
Performs other duties/tasks as assigned, and helps the team as needed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty efficientlyThe requirements listed below are representative of the knowledge, skill, and or ability requiredReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
· self-starter and team player with a positive attitude.
· high level of initiative, resiliency and attention to detail.
· excellent verbal, listening and written communication skills.
· excellent organizational and time management skillsUses good judgment.
· ability to multi-task and prioritize a changing workload in a very fast paced environment.
· high proficiency in computer skills (ms outlook, ms word, goldmine, system directories)Mas200 experience is a plus.
Education and/or experience
This position requires a high school diploma or equiquivelent
Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, color, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, race (including traits, historically associated with race, such as hair texture and protective hairstyles), religion, sex (includes pregnancy, childbirth, breastfeeding, and/or medical conditions), sexual orientation, or any other basis protected by federal, state, and/or local law.
In accordance with the americans with disability act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the human resources departmentExamples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.
Job type: full-time
Pay: from $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to friday
Supplemental pay:
Bonus pay
Ability to commute/relocate:
Corona, ca 92878: reliably commute or planning to relocate before starting work (preferred)
Education:
Associate (preferred)
Experience:
Microsoft outlook: 1 year (preferred)
Customer service: 2 years (preferred)
Work location: one location
Hiring insights
Application response rate: 65%
Hiring 2 candidates for this role
Job activity
Employer reviewed job 1 day ago
Posted 14 days ago
