Salary $14 an hour
Full job description
Elevation connect delivers a very different contact center experienceWe are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customersOur exceptional team members are inspired by our commitment to helping surrounding communities through our `performance for purpose` philanthropic modelWhen people work for a company with purpose, they are driven to out-performIf you are interested in joining a team that cares about its customers, employees, and your community, please contact us.
Unbridled connect is always on the lookout for candidates to provide extraordinary customer service to our clientsThese positions are work from home in one of the following states: al, co, fl, ga, ks, in, mi, mn, ms, nc, sc, tn, tx, va, nc, ks, la,wy.
We are posting multiple postings for this role- please do not apply to multiple postings as it may invalidate your application.
We have an exciting opportunity as a guest experience agent.
Guest experience agents handle inbound and some outbound callsCasework/outbound follow up may also be a large part of the positionCalls are about the vacation the guest is either about to take or currently onOur agents do what they can to create a vacation to remember and a wonderful stayCalls could range from basic troubleshooting to check ins to problems with the homeRemembering that it is a vacation and no one wants to be on the phone, it is important to speak clear and concise, but be energetic and build rapport quicklyYou should be able to multitask to complete notes and look up information while holding a conversationExcellent written communication with the ability to work autonomously are requiredSuccessful agents are technically advanced enough to use multiple systems simultaneously.
Examples of daily activities:
Verify id of guest with every call before proceeding
Receive, document, and respond to inbound calls from customers (guests) with questions regarding their vacation rentals
Coordinate with field operations to schedule any onsite maintenance or supply deliveries
Notify guests of additional nights available or amenities
Check guests in and or out of their rental
Occasionally book reservations and/or extend stays of current guests.
Virtual training will be 3 weeks mondays-fridays from 8:30am to 4:30pm mountain, possibly as late as 6:30pm in the 3rd week.
Hours will be scheduled usually between 6am-12 am mountain monday thru sundayMust be available nights, weekends and some holidaysMust be available to work any time within this schedule.
Currently hiring for a start date of january 31.
Role is a starting pay of $14 an hour, with benefits (medical, dental, vision) and holiday/sick pay
High school degree or ged is required
Technologically savvy candidate with typing skills above 25 wpm
Minimum one year of customer service or travel industry experience
Customer service oriented, genuine desire to help guest
Excellent listening skills and ability to develop rapport on the phone
Ability to diagnose basic computer and connectivity issues
Proficiency at navigating multiple screens/programs/platforms while talking and typing
Dual core cpu (1.5ghz or better)
20gb free disk space o windows 7, 8, 8.1, or 10
Intel core i7, 2.3 ghz
Mavericks os x, version 10.9, yosemite os x, version 10.10, el capitan os x, version 10.11, sierra os x, version 10.12
Chromebooks and linux systems are not supported.
High speed internet
Internet connection should support at least 144 kbps
Latency from agent to data center should be under 150ms one-way.
Wireless connections (wifi) are not supportedAgents should be directly connected to their isp router thru an ethernet cable.
Wired usb headset required, and smartphone required for security id only