Job details
Job type full-time
Full job description
Remote position that can be located anywhere in the u.s.
E inc is the parent company of eblock and edealer, unifying our approach to products, services, and strategies under one vision and one mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiencesOur brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycleLearn more at https://e.inc/
Role summary:
The crm specialist role requires experience in sales operations and project management across crm platformsThough initially this work will be focused on training, data management and crm support for sales and operations, this role will expand to other areas of our operational platformInitial work will include a focus on efficiently capturing the client-facing activity of our team members, including reporting/dashboard management and trainingThe ideal candidate has previous professional experience in a role where they were required to utilize and collaborate in the development of crm systems and tools.
What you will do:
Assist in the integration of zoho with core data sources to facilitate the synchronization of account and sales data
Collaborate with stakeholders to intake feature requests, and constantly reprioritize the list of requested features and develop in an agile manner.
Find solutions to issues that arise when features do not work as intendedWork with the team to seek out the answer, work-around, or an alternate solution to fulfil the feature request to the internal team’s satisfaction.
Facilitate online video sessions with staff for meetings, technical services, and training.
Facilitate client support via zoho desk to resolve internal technical issues, troubleshooting and bug fixes.
Assist in creating training materials including videos and documents.
Proactively maintain zoho skills/knowledge with continuing education on changes/updates to zoho software; keeping up with the newest capabilities.
Assist in set-up and administrate of crm user accounts and subscriptions on an as-needed basis.
Collaborate with leadership and team members, to further optimize and advance effectively the company knowledge base, and zoho desk app.
What you will need:
5+ years’ experience with crm systems
Must be experienced in crm formatting and sales functionality
Experience in crm training and support
Experience managing 3rd party applications
Be proficient with sales and operational workflow functions
Solid understanding of the ios and android mobile crm applications
Experience in managing a team in a support role
Experience in customer success a plus
Excellent written and verbal communication skills
Ability to collaborate with team, gathering requirements and managing expectations.
Solid working knowledge of excel.
Problem-solving skills and the ability to meet deadlines in a fast-paced environment.
Independent worker able to move requests forward with little guidance.
Exceptional organizational skills & attention to detail.
Familiarity and strong general knowledge of common crm/erp/fi software in the marketplace.
Constantly work towards process improvements and development.
Travel up to 5% of the time
E inc is a growing company that is continuing to evaluate our ongoing commitment and investment in our team members with:
Competitive pay
Sales incentive bonus
Medical, dental & vision
401k/rsp with match
Paid time off (vacation, personal, volunteer)
Flexible working environment
Continuous learning
And an amazing culture to top it all off!
E inc is an equal opportunity employer and affirmatively seeks diversity in its workforceE inc recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age disability, genetic information, ethnic or national origin, marital status, veteran status, or any other protected by lawEoe minorities/females/protected veterans/disabled
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