Job details
Job type full-time
Full job description
Company description
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformationWith automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effortThat’s why many of the world’s largest organizations trust dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.
Job description
As a strategic customer success manager (csm), you will be responsible for developing partnerships with top tier accounts to help them achieve goals, focus on digital transformation and advanced observabilityYou will be empowered to establish trusted advisor relationship and collaborate cross functionally to drive adoption, transformation and success for your set of accountsYou will ensure retention and accelerate growth of your customer base through driving adoption, highlighting wins, planning and developing strategy, and providing thought leadership to take customers to the next level of their digital journey.
Role & responsibilities
Develop and manage customer relationships at all levels to accelerate customer adoption of dynatrace saas/managed product portfolio and continuously prove and increase value in the solutions
Maintain high levels of customer engagement with top tier customers through regular touchpoints, strategic business reviews and becoming their trusted advisor and advocate
Own renewal health assessment and strategy to ensure retention of assigned book of business
Partner with customers to develop strategy that will drive dynatrace brand awareness and loyalty throughout enterprise
Identify areas of growth for expansion opportunities
Collaborate cross-functionally to drive focus on goals, resolution of challenges and drive customer success
Provide thought leadership throughout the customer journey to provide customers with insight to prove success and help in evangelizing dynatrace within their organization
Provide adoption and product data as a tool to establish increased adoption, highlight success and showcase value
Ability to extract customer goals and develop approach to drive transformation
Leverage relationships and success to build reference cases and success stories
Travel as required
Qualifications
Qualifications
Bachelor’s degree or equivalent work experience
7+ years of experience in customer success, relationship or account management
A strong business acumen and commercial outlook with a good conceptual understanding of it operations processes and best practices
Proven expertise working with all levels of a client’s environment, from user to c-level executives
Ability to display strong leadership skills and confidence in all levels of customer engagements and situations
Excellent verbal, written and interpersonal communication skills
Proven track record of driving collaboration within internal organization to ensure customer and dynatrace success
Awareness of the apm marketplace with an understanding of where dynatrace is positioned and their key strengths above the competition.
Highly motivated, energetic and committed to getting results
Ability to prioritize and effectively manage book of business
Understanding of it organizations – roles, operations, business drivers, challenges
Fluency in portuguese and english
Candidate should reside in florida, usa
Additional information
We take our employer brand and internal culture seriouslySo much so, we are consistently recognized by reputable companies and brands like business insider, usa today and forbesThis year so far, dynatrace scored a seat on comparably’s award lists for best company outlook, best company global culture, and best places to work in boston, to name a fewDynatrace was also honored in the coveted top workplaces usa list in 2021And we’re proud to be recognized on builtin boston’s 2021 `best large companies to work for` and `best paying companies.` we’ve got it made—won’t you join the #dynatracelife?
All your information will be kept confidential according to eeo guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) plan, etcDynatrace is an equal opportunity/affirmative action employerAll qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by lawIf your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.comDynatrace participates in e-verify, participant information in english and spanishRight to work information in english and spanishEeo is the law/eeo is the law supplementTo be considered for this position, please upload your resume/cv.
Note to recruiters and placement agencies: dynatrace llc (dynatrace) does not accept unsolicited agency resumesPlease do not forward unsolicited agency resumes to our website or to any dynatrace employeeDynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumesUnsolicited resumes received will be considered property of dynatrace.
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We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) plan, etcDynatrace is an equal opportunity/affirmative action employerAll qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by lawIf your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.comDynatrace participates in e-verify, participant information in english and spanishRight to work information in english and spanishEeo is the law/eeo is the law supplementTo be considered for this position, please upload your resume/cv.
Dynatrace requires all us employees, contractors or guests entering a us office or event to register with the clear app with their vaccination information or self-certify that they have tested negative for covid-19 within 48 hours prior to arrival.
Note to recruiters and placement agencies: dynatrace llc (dynatrace) does not accept unsolicited agency resumesPlease do not forward unsolicited agency resumes to our website or to any dynatrace employeeDynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumesUnsolicited resumes received will be considered property of dynatrace.
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