Salary $16 an hour job type full-time
Full job description
Dolls kill is a global fashion brand that empowers everyone to celebrate their individuality through radical, unapologetic self-expressionOur cult following of over 5 million social media followers includes some of the most influential personalities in music, art, pop culture, and fashionWe`re also backed by strong consumer-focused investors who share in our vision of building one of the world`s next great consumer brands.
Our team is growing quickly in both our sf and la locations and we are hiring across all business functionsWe are looking for team members who are equally passionate about what we do and excited about joining the dolls kill crew.
Named `the fastest growing retailer in the us`, dolls kill is a fashion brand that boldly empowers young women to celebrate their individualityWith over two million followers on instagram, we`ve become a cult favorite among djs, celebrities and artists around the world.
Based in san francisco, we have an amazing team of retail leaders, scrappy hackers, creative marketers and fashion trendsetters who are fun to work with and serious about what they doWe`re also backed strong consumer-focused investors who share in our vision of building one of the world`s next great consumer brandsLook for our latest press mentions in business insider, racked, teenvogue, popsugar, elle, and more.
About the rolewe`re looking for an entry-level customer service specialist who’s passionate about our brand, has a positive attitude, the desire and drive to learn and grow, loves working with people and being part of a team, and is an excellent communicator on all platforms: email, text, chat, phones, and social.
This is currently a remote position where you would work from your home office.*
Resolve inbound customer contacts via email, text, phones and chat
Identify customer issues and provide proactive solutions
Communicate with our customers in a clear, concise, and positive tone
Provide above and beyond service to every customer you interact with
Stay up to date on internal process and policies
Balance efficiency and speed with high level of service
Customer obsessed and super friendly
Good internet/wifi connection and desktop computer equipment
Interested in fashion
1 year of retail experience
1 year of e-commerce customer service experience (preferred)
Available to work at least 1 weekend shift
Available to work 8 hours per shift and up to 40hrs a week
All new members of the team will go through a 2/4/6 week onboarding program
The program includes hands-on training and access to a mentor (more experienced css) you can learn from in real time
You will have regular check-ins with your manager to review goals, expectations tracking and measuring your progress while fine-tuning your skills
Compensation and benefits
Job type: full-time
Pay: $16.00 per hour
Work location: multiple locations