Vice President, Sales Operations

Vice President, Sales Operations

Position Summary

Dodge Construction Network (DCN) is searching for a Vice President of Sales Operations to lead the Sales Operations function that powers all of DCN’s customer facing teams with data, strategy, tools and process. This position requires strong ability to innovate strategically and implement tactically. Reporting directly to the Chief Commercial Officer, you will design an operating environment for DCN’s over 200 GTM staff. Ownership of planning/forecasting, analytics, contracting, commission, and CRM/telephony will be critical in shaping a cohesive, focused GTM organization that delivers for customers and shareholders. The successful candidate should have a track record of communicating at all levels of the organization, be analytics-powered, be deeply experienced in a scaled Salesforce.com/CPQ environment and experienced designing and implementing GTM strategies in partnership with Sales channel leaders.

This position reports directly to the Chief Commercial Officer.

Location

For this position, remote candidates in the US will be considered, however there is a preference to hire in EST or CST time zones.

Core Responsibilities

• Directly lead and oversee the Operations Analytics, Order Administration, Commission and CRM/Telephony teams
• Collaborate with members of the DCN executive team, Sales channel leaders, and others in the GTM organization to enable the GTM organization to achieve revenue goals
• Create and transform operating processes and tools like Salesforce.com, Talkdesk and Salesloft to create efficient, repeatable outcomes
• Lead the transformation of our contract and billing functions through adoption of CPQ to arrive at modern practices supported by CPQ
• Lead the Operations Analytics function to plan, forecast and report results across the GTM organization
• Drive analytical insights around customer engagement, satisfaction, health and retention for use from the team standup to the board room
• Partner with the Account Management and Customer Success organizations to transform insights into action plans that improve customer engagement, retention and value expansion
• Implement best practices (technology and processes) for your teams that drive efficiency, speed, maintainability, and scalability
• Own and maintain a functional roadmap connected to committed outcomes
• Resolve roadblocks and escalate to management when appropriate

Skills and Qualifications

• 8+ years of Sales/GTM Operations experience supporting inside, outside and enterprise B2B sales teams at scale of $200M+ annual revenue
• 5+ years’ experience managing Salesforce.com Sales and Support clouds leveraging CPQ with a minimum of 200 users. Marketing Cloud experience a plus
• 5+ years’ experience owning the sales planning cycle including forecasting, results reporting and analysis
• Experience managing modern, cloud-based Omni Channel solutions with a minimum of 200 users; Talkdesk experience a plus
• Deep understanding of the Sales cycle from prospect to mature account and the corresponding activities that drive each stage
• A structured, analytical mindset and approach to inspection, problem solving and communication
• Comfort leveraging third party solutions to extend the capabilities of your teams
• Experience shaping commission plans to efficiently incent positive customer and company outcomes
• Demonstrated success creating, tracking and managing execution plans to deliver complete outcomes on time
• Proven ability to recruit, lead and mentor Director level function leaders in your organization
• High learning agility and adaptability to rapidly scaling and transforming operating environments
• Comfort effectively communicating with all levels of the organization verbally, in writing and presenting to small and large groups

About Dodge Construction Network

Dodge Construction Network (DCN) leverages an unmatched offering of data, analytics, and industry-spanning relationships to generate the most powerful source of information, knowledge, insights, and connections in the commercial construction industry. The company powers four longstanding and trusted industry solutions—Dodge Data & Analytics, The Blue Book Network, Sweets, and IMS—to connect the dots across the entire commercial construction ecosystem. Together, these solutions provide clear and actionable opportunities for both small teams and enterprise firms. Purpose-built to streamline the complicated, Dodge Construction Network ensures that construction professionals have the information they need to build successful businesses and thriving communities. With over a century of industry experience, Dodge Construction Network is the catalyst for modern commercial construction.

Connections are at the heart of our vision and mission. Dodge Construction Network (DCN) connects the people who build the constructed world. Our mission is to collect, organize and share information about commercial construction projects, people, products, and firms so that they can find and connect with each other, enabling their success and growth.

Compensation

Dodge Construction Network (DCN) provides a reasonable range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role may be eligible for a market competitive bonus upon accepted offer.

Salary Range: $200,000-$240,000 plus bonus.

For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.

Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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