Job type full-time
Full job description
We are looking for an enthusiastic and driven account executive to join our rapidly growing account executive teamThis role will be responsible for developing, growing and coordinating the delivery of services for existing customers within the united statesAs an account executive, you will play a vital role in building long-term service relationships with customersThis position will require a blend of sales and account management expertise to build a strong sales pipeline, develop lasting customer relationships, reduce churn, and to help our customers grow in alignment with organizational goals.
In this role, you will use your consultative sales and customer success expertise to support a list of assigned accountsWithin assigned accounts, you will create opportunities with our saas product, develop rapport and understand customers’ businesses to increase marketplace order activity, revenue, and adoption of new dispatch products or servicesThis position will work closely with the customer experience experience and product teams to ensure positive customer experiences in an effort to maximize revenue and reduce churn.
This is a full-time non-exempt role that reports to the account executive manager.
What you’ll do
Execute all job duties in alignment with dispatch’s core values, mission, and purpose
Act ethically, with integrity and complies with all legal standards to deliver an environment that promotes respect, innovation, and creativity
Encourage and foster an inclusive environment- an environment where the strengths and expertise of our workforce are welcomed, amplified, and exhibited in the work at dispatch
Identify relevant saas and marketplace opportunities, while highlighting the dispatch value proposition, to increase business growth
Assist customers with the setup of new services, locations, users and provide training as needed to encourage growth
Ensure smooth transition of new accounts from territory sales managers in order to continue and build on existing relationships and become the catalyst for growth through increased usage and referrals
Develop an in-depth understanding of dispatch platform, industry trends, and competition in order to successfully contribute to new and existing account growth
Create and deliver dynamic presentations that highlight dispatch’s value proposition in order to recover dormant accounts and increase revenue streams
Drive the increase of product usage and revenue growth from each account to align with business goals
Ensure timely & quality resolution of customer escalations to mitigate customer attrition
Manage, track, and report on all activities and results in hubspot to identify trends, mitigate risk and share impacts
Meet and/or exceed monthly revenue growth goals and performance measurements
Work cross-functionally with the product and engineering teams to provide feedback and help to align our products and services with customer needs
Travel, as needed, up to 25%, to attend required meetings or visit customer sites
Perform other duties as assigned (to be less than 10% of your responsibilities)
What we’re looking for
A passion and enthusiasm for personal and professional development and growth for you and those you serve
Exceptional active listening and storytelling skills that encourages customers to grow their existing partnerships with dispatch
The ability to quickly pivot as needed while consistently delivering results on time
Courageously identifies opportunities and the determination to create solutions to meet the needs of the business
What you’ll need
A minimum of two years professional experience in sales (preferably with a hi-tech organization) (required)
Willingness to travel 25% of the time (required)
Experience working with hubspot, or similar crm system, for lead management (required)
Bs/ba degree in business, management, or marketing (preferred)
Google suite experience (preferred)
The ability to assess the right business opportunities, make qualified connections, close deals and grow revenue
Excellent communication and presentation skills, including the ability to influence at multiple levels of the organization
Ability to leverage data to inform others and make business decisions
Negotiation and problem solving skills
High degree of accuracy, care, and attention to detail
Even if you don’t match 100% of the requirements, we still encourage you to apply so that we may possibly talk and see how you could still contribute to dispatch in meaningful ways!
Dispatch is a technology-based company that redefines the way same-day deliveries are made in the b2b spaceWith our network of independent contractor drivers, dispatch puts suppliers, businesses, and technicians in control of local deliveries with real-time tracking and transparencyWe strive to deliver the best value and service to our customers every day.
Dispatch started in the twin cities, but is now in dozens of markets across the countryWith all of this growth, we maintain a strong focus on our company cultureDispatch operates on five core values: people first, belief, speed to value, driven to deliver, and transparencyIf you connect with these values, we’d love to learn more about you!
Posted 2 days ago