A bit about us: We’re on a mission to change healthcare — how it’s paid for, delivered, experiencedWe want to put people center stage, not process or profitWe are guided by a deep belief that every person on medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being. That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly. we want to partner with people we love for a cause we believe inLife is shortJoin us. A bit more about this role: Our telesales team has the opportunity to make a difference every single day in the complex world of health careDevoted health’s telesales agents are the main point of support for our members looking to learn more about medicare advantage products and find a plan that best suits their needsTelesales agents enroll members while on the telephoneWe aim to guide every prospect and member as we would our own family through the sales and enrollment process. The telesales manager will be responsible for supervising our telesales supervisors and agents and improving our telesales operationsYou will be managing and supporting the telesales team to be successful in providing excellent service to our prospects and members, including: training and coaching, oversight of staffing and call queues, improvement of workflows and processesBeyond these formal duties you will help build a culture that enables our telesales team to be their best authentic, caring, and emotionally intelligent selves in their interactions with membersYou will develop a deep understanding of our benefit offerings and many of our business processes so that you can help telesales agents answer questions and solve problems for prospects and members. You will work in an entrepreneurial environment where we are constantly looking to learn what our members need and to develop better ways to serve themYou will be asked to identify opportunities to delight members and ideas for ways to make our processes and technology better.
Responsibilities will include:
Lead a high performing team of telesales supervisors and agents who provide support to prospects and members Build a sales culture based on positivity and performance Review call data and prepare management reports summarizing team performance and insights on prospect needs Review reporting and data for trends and identify opportunities for improvement Achieve business results and sales goals and strive to continuously improve for our prospects and members Accountable for prospect and member satisfaction, retention, and growth by delivering an outstanding sales and enrollment experience Have a solid understanding of our benefits and service offerings so you’re able to investigate and resolve member questions Develop training materials, call scripts, and job aides Develop, motivate, evaluate, and coach team on work procedures, proper call handling and teamwork delivering an excellent sales experience for our prospects and members. Listen to live calls and call recordings to provide feedback to guides and assure quality
Attributes to success:
A deep caring to make a change in the healthcare experience: you love to serve and make a difference You’ve had proven success in managing and coaching people and helping them be successful You can articulate and break down complex information You help create environments of safety and joy for the teams you manage Being present and timely - for your team, for our members The ability to work in a startup environment: which means being transparent in your work, what’s going well, what’s not Being adaptable to change: as we look to make things better for your experience as a telesales manager and for our prospects and members - we will change things as we go and grow!
Desired skills and experience:
Ability to work in a start-up, fast-paced environment health insurance sales experience with solid understanding of medicare advantages You have a minimum of 5 years of experience in a sales atmosphere, including at least 3 years in a management role Strong leadership experience in a metrics driven environment, contact center metrics Experience and demonstrated success in recognizing/developing talent and nurturing a team environment which results in open collaboration, strong business results and improved member experience Our ideal telesales manager is caring, compassionate, solutions-oriented, and exudes enthusiasm in providing an outstanding experience for devoted health’s prospects and members.
If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, devoted health may be the place for you! Devoted is an equal opportunity employerWe are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the businessWe value diversity and collaborationIndividuals are respected for their skills, experience, and unique perspectivesThis commitment is embodied in devoted’s code of conduct, our company values and the way we do business. As an equal opportunity employer, the company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by lawOur management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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