Job type part-time internship
Full job description
Clearstream banking s.a• new york
LearnDevelopGrowBut always: share value
Join our international team that drives positive change, united by a spirit of openness and curiosityWe empower you to have an impact and to grow – personally and professionallyWith us, you work at the heart of financial systems and evolve the way markets operateWe’re excited about the future because we are the ones shaping itLet´s do this together by sharing value!
Who we are
Tracing its origins to 1585, deutsche börse group has become one of the world’s leading exchange organisations and an innovative market infrastructure providerIn this role, we provide investors, financial institutions and companies access to global capital marketsBy creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generationsWhat’s your part in all this? with your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies, covering the entire value chain of global financial markets.
Your career at deutsche börse group
Field of activity
As a customer service officer, you will act as the point of contact for our customers on all queries relating to custody, administration issues, settlement, and cashYou will provide ongoing support and information to our clients via telephone/email channel.
Provide support to customers on the day to day use of clearstream banking`s products and services
Investigate, monitor, record and resolve any queries or issues raised by the customer
Follow-up their day to day problems and questions in a customer focused approach
Provide help desk support services to customers on all communication media – creation online /xact/ swift -including customer training.
Log incoming customer calls and queries in c4 system
University degree, in business, finance, economics or short banking relevant experience
Fluency in spanish required, portuguese a differentiator
Understanding of financial markets and instruments is fundamental as well as knowledge of clearing and settlement processes
Excellent phone communication and negotiation skills
Proactive, client-centric approach
Accuracy, highly organized, ability to maintain up to date knowledge in a fast-changing environment and assume responsibility
Ability to work under pressure and to meet deadlines
Strong team player in a multicultural environment
Why deutsche börse group?
We are committed to providing a work environment which makes our employees both feel at ease and reach their full potentialOur standards go far beyond simply matching candidates with the right position.
Careers with a future
Whether you are an apprentice, a trainee, a young or experienced professional – with us your career is off to a good start that holds many different paths to develop and reach the next levelYour professional future is in your hands – as a manager, expert or project managerYou can count on our support as well as further education and training measures.
Diversity & inclusion
We embrace diversityAs the cornerstone of our success, your contribution counts – irrespective of gender, nationality, ethnic or social background, religion or worldview, disability, age, sexual preference and identity.
Exciting, cutting-edge projects
“boredom” is a concept unknown to usWith us you are part of a company that is shaping the future and where you can make a difference and actively participate – by supporting companies and start-ups going public, developing trading technologies or designing the cloud infrastructure for a highly regulated environment.
We at deutsche börse create trust in the markets of today and tomorrowOur collaborative efforts are defined by integrity, responsibility and transparency as well as by mutual respect and appreciation, both within our organisation and externally.
Our market infrastructures are connected globally: whether in singapore, london, chicago, luxembourg or dubai – working with us means collaborating with colleagues and teams across 40 locations from more than 100 nations
Security and growth
Our company is experiencing healthy growth, not least due to our diversified business modelAs a globally active exchange organiser, we provide market participants with consistently safe infrastructures that stimulate growth along the entire value chainFor you this means: a secure and promising workplace!
Our employees work in great teams and therefore enjoy working with usThis is reflected in our annual employee surveysNo matter how great the challenges posed by the markets might be – we support each other, work together closely to successfully complete projects and face change with a positive, collaborative approach.
We offer a work environment, in which professional and private life can interact individuallyFlexible working time models, allowance for childcare, working remotely, studying alongside your job or part-time models – we give you the opportunity to adapt your job to your life situation.
Are you interested in an internship, an apprenticeship or a working student job?
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Our campus recruiting team is looking forward to your call or e-mail.
Take your career to the next level with us and embrace new challenges!
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Our recruiting team is looking forward to your call or e-mail.
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