Deltek is looking for an energetic, smart and collaborative individual to join our customer care teamAt deltek, we deliver software and information solutions that enable superior levels of project intelligence, management and collaborationIn this role, you will be providing application support for deltek’s vison and vantagepoint solutions, which are built specifically for professional services and architectural/engineering firms. This role is ideal for someone who is a true customer advocate and has the critical skills to affect our organization to get the job done for the customer through solid service management skillsThe ideal candidate for this position will have an accounting background with strong systems knowledge and customer support skillsThis role can be base remotely, within the united states. Responsibilities:
Troubleshoot a wide range of issues, including general application issues, planning, and contact resource management. Work in a team environment and provide support to vision/vantagepoint customers via telephone, e-mail, chat, and the internet. Exceed customer expectations by providing world class customer service Work activity involves assessing the nature of customer problems and resolving most support issues.
Confidence can sometimes hold us back from applying for a jobBut we’ll let you in on a secret: there’s no such thing as a perfect candidateDeltek support is a place where everyone can growSo however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day
2+ years customer service or software support experience is preferred Bachelors degree in accounting or related field preferred History of successfully working in a team environment Refined problem solving and troubleshooting skills Ability to multi-task in a fast-paced environment Excellent customer service skills Must have the ability to work independently and be self-motivated Proficiency with microsoft office applications Direct experience with vision/vantagepoint software or similar accounting system is a plus Due to the nature of this role and the customers and product offerings it supports, us citizenship is required