Services account management consultant
Dell technologies provides the technology that transforms the way we all work and liveBut we are more than a technology company — we are a people companyWe inspire, challenge and respect every one of our over 100,000 employeesWe also provide them with unparalleled growth and development opportunitiesWe can’t wait for you to discover this for yourself as a federal service account manager (sam) on our dell federal team.
Join us as a services account management consultant on our product services team in united states (remote) to do the best work of your career and make a profound social impact.
As a sam, you are passionate about helping your customers achieve transformational business outcomes, and this mindset drives each customer interaction you haveYou develop relationships with customers to become a trusted advisor focused strategically on the total customer experience and customer satisfactionAs a sam, you build a network within dell technologies which allows you to leverage the wealth of our resources to ensure incident resolution, drive proactive activities promoting system health, and deliver exceptional customer satisfactionYou utilize detailed customer reporting to proactively deliver recommendations which ensure the health of the customer environmentYou collaborate cross-functionally with dell account teams to understand the business strategy and support sales opportunities.
What you’ll achieve
As a services account management consultant, you will function as the single point-of-accountability for service activities and complete problem resolution on managed assetsAs a sam, you will educate the customer on and enables the adoption of all dell technologies services portfolio offerings and toolsYou will also communicate relevant service updates and recommendations to both internal & external customers to ensure a level of compliance and performance.
Communicates relevant service updates and recommendations to both internal & external customers to ensure a level of compliance and performance.
Prioritizes multiple work streams and tasks daily to align to your customer’s needs.
Works with the customer to proactively identify and resolve potential issues to achieve high system availability in the customer’s environment and uses data to build a compelling account plan and strategy.
Provides reports to proactively inform customer and account team of overall account status, including ongoing and historical service activities, lifecycle management items, recommendations for further risk mitigation, updates on incident solution, and progress of upgrades and enhancements.
Holds regular business reviews with an executive level audience and articulates a forward-thinking account plan.
Perform onsite customer visits as necessary
Develops creative solutions to unusually complex problems
Provides guidance to less experienced service account managers as needed
Take the first step towards your dream career
Every dell technologies team member brings something unique to the tableHere’s what we are looking for with this role:
Requires 12+ years of relevant experience (customer facing, large accounts, it industry related) with a bachelor’s degree; 8+ years related experience with a master’s degree; or 5+ years with a phd.
Strong communication skills (written, verbal and listening)
Complex problem-solving skills
Ability to work effectively with senior management
Ability to influence others to achieve results
Possesses strong product/technology/industry knowledge
Here’s our story; now tell us yours
Dell technologies helps organizations and individuals build a brighter digital tomorrowOur company is made up of more than 150,000 people, located in over 180 locations around the worldWe’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a lifeWe offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop thereWe are helping customers move into the future with multi-cloud, ai and machine learning through the most innovative technology and services portfolio for the data eraJoin us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest diversity and inclusion report and our plan to make the world a better place by 2030 here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, hiv status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operateDell will not tolerate discrimination or harassment based on any of these characteristicsDell encourages applicants of all agesRead the full equal employment opportunity policy here.