Job type full-time
Full job description
About the role: as a systems engineer 2 in the dataprise noc, you will be the first technical escalation point of business-impacting problems that arise in our customers` environmentsFast, effective, and courteous service is the lifeblood of our organization, and this position requires nothing lessYour technical acumen will be challenged dailyQuick thinkers who can make decisions on their feet will be successful in this job.
An employee focused organization with a casual work environment including fun virtual and in-person events.
Exponential growth opportunity through continuous learning, job shadow programs, career mentors, annual training allotments, and linkedin learning licenses for all employees.
Comprehensive wellness program including gym membership discounts/subsidies, and wellness rewards opportunities.
A commitment to diversity, equity, and inclusion (dei) through a multi-faceted dei program.
A focus on work/life balance including telecommute options, 10 paid holidays and 3-4 weeks of pto.
Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + free telemedicine benefits, company-paid employee assistance program (eap), and 401(k) with company match.
Cell phone reimbursements.
An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there.
What you’ll do:
Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attentionWe service customers as small as 10 users, up to multi-national enterprises.
Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis
Become the owner of your tickets by digging in to solve the problem, or escalate to a higher technical tier when appropriate.
Identifying and troubleshooting reoccurring platform issues and engaging with senior engineering team for resolution as needed.
Advocate for each customer problem, keeping their business at the forefront of your troubleshooting process.
Participate in incident management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.
Responsible for proactive and reactive incident response as a result of network, system or service anomalies.
Provide top-notch technical support in areas of subject-matter expertise (storage, virtualization, windows os).
Monitoring and working with various systems management tools.
Identify and drive opportunities to automate repeatable infrastructure tasks including through creation and maintenance of scripts and tools.
Quickly assess an issue and form an understanding of the root cause in unfamiliar technical environments and technologies.
Commit to professional growth and development by maintaining and/or obtaining new industry-specific certifications.
Participate in recurring after-hours on-call rotations.
What skills & experience you’ll need:
A curious disposition
Strong documentation and reporting skills
Adaptability and flexibility
Experience supporting and administering:
Baremetal rackmount and blade servers; dell and hp preferred
San technologies, including storage arrays, storage switching (iscsi and fc); dell-emc, hp, netapp preferred
Azure, aws, or google public cloud environments, including compute, storage, networking basics, and backups
Vmware and/or hyper-v private cloud technologies
Windows server os – windows 2008 through windows 2019, including adds, dns, dhcp, dfs, file/print services, powershell basics
Networking basics (comptia network+ equivalent)
Industry certifications from at least one of the following: microsoft, vmware, emc, netapp, dell, network+
Experience with any of the following tools: kaseya vsa, sophos utm
Certifications: azure administrator associate, aws certified sysops administrator – associate
Experience working in it enterprises that use industry frameworks such as itil, cobit, or mof
Dataprise diversity commitment: at dataprise, we celebrate what makes us unique: our peopleWe believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgroundsWe welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientationWe are #datapriseproud!
Dataprise is an equal opportunity employer.