Dataiku allows enterprises to create value with their data in a human-centered way while breaking down silos and encouraging collaborationOne of the most unique characteristics of our product, dataiku, is the breadth of its scope and the fact that it caters both to technical and non-technical usersWith dataiku, we aim to empower people through data and democratize data science. Technical account managers are highly experienced architects who are comfortable with a very client facing role and who dedicate themselves to a small set of strategic clients, (~5 per tam)They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client cto and while sharing the command line with a client adminThey must be effective technically, both as communicators and doersThey must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.
In this role you will:
Work with the customer success team and customers to jointly identify near and longer-term priorities and define the associated engagement plan Manage milestones with customer success manager and customer and contribute to deliverables, provide regular status updates and proactively identify and mitigate issues/risks Centralize the technical information about clients and take part to the account strategy and with the other members of the account team Play an active role contributing to the growth and scalability of the field engineering team through robust documentation, continuous process optimization, and peers upskilling Work with customer resources as a primary technical advisor, providing guidance and hands-on support on the following matters: dataiku platform architecture (initial deployment, expansions), platform operations (upgrades), best practice related to dataiku usage, security, data management, compute resources, ml-ops, monitoring, etc. Help clients troubleshoot the implementation of the product within their systems. Ensure that feature requests are effectively recorded and communicated to product and r&d Advise client tech leaders on choices around new companion technologies and tech strategies around dataiku Support innovative approaches around dataiku (edge computing, deep learning, advanced mlops, for example)
You might be a good fit for this role if you have:
7+ years of experience in a customer facing technical role Comfort and confidence in client-facing interactions Ability to work both pre and post sale Strong linux system administration experience including networking Experience with authentication and authorization systems like ldap, kerberos, ad, and iam Hands-on experience with cloud based services like aws, azure and gcp Hands-on experience with the kubernetes ecosystem for setup, administration, troubleshooting and tuning Experience with the hadoop and/or spark ecosystem for setup, administration, troubleshooting and tuning
Bonus points for any of these:
Experience with python Some knowledge of java, nice to have Some knowledge in ml ops
Work with leading fortune 500 organizations Work on the newest, best, big data technologies for a unicorn startup Equity Opportunity for international exchange to another dataiku office Attend and present at big data conferences Startup atmosphere: free foods and drinks, international atmosphere, general good times and friendly people
To fulfill its mission, dataiku is growing fast! in 2019, we achieved unicorn status, doubled in size and opened new offices across the globe2020 looked no different as we announced a $100 million series d in august! we are now more than 600 dataikers globallySpanning from sydney to frankfurt, denver to london, geography (and remote work) doesn’t stop dataikers from working closely together and sharing experiencesCollaboration is key within our product and cultureWe strive to create a sense of belonging and community while fostering diverse thinking by encouraging cross-team, cross-office interactions like our annual company offsite or paris onboardingFly over to twitter, linkedin, and instagram to read stories about our culture, people, and success. Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairnessDataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our successTherefore, we are proud to be an equal opportunity employerAll employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operateThis applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment.