Databricks is looking for a motivated customer success strategy and operations, senior manager to join our, go-to-market (gtm) team that creates customer success strategy, provides strategic analyses and instills operational thoughtfulness to our successful & fast-growing cs business.
You will use data and qualitative information to help cs/support leadership manage the businessYou will support essential aspects of our gtm design and annual sales planning processYou will help build our data and analytics foundation including executive reporting, health of business reviews, dashboards, and indicatorsYou will work with our cs, finance, data, marketing, order ops, and other gtm teamsYou will report to the director of cs strategy and ops.
The impact you will have:
Be a trusted partner to the cs and support leadership by defining, tracking, and implementing goals, programs and strategies that scale
Guide annual gtm planning process (fy and long-range modeling, investment return on investment analysis, hc planning, capacity setting)
Design and manage the support ticket forecasting process (fy, long-range, and quarterly modeling)
Establish the support location strategy and build processes in place to ensure we have the right people covering right regions at right time zones
Lead executive analyses, strategies, and deliverables (e.g., board materials, qbr)
Provide visibility and performance tracking to the business (operational reviews, repEfficiency and productivity indicators, dashboards)
Help build our data and reporting foundation
Improve operational efficiency by automating and improving processes, and dashboards that scale
10+ years of strategy & operations experience (investment banking, strategy consulting, fp&a, business operations, enterprise/mid-market saas experience)
Ability and passion to analyze, set priorities, and solve complex problems
Propensity to summarize complex concepts and data and present clear information to executives, teams, and internal customers
Data expert: querying and scoping (sql, databricks, bigquery), analysis (excel), summarizing (pivot tables, charts, slides, written explanation), reporting (dashboards, repositories)
Process expert: envision e2e process change to solve our needs, drive agreement, document requirements, guide execution in partnership with it, perform uat, and report on progress
Proficient in bi and sales tools (eg: salesforce, tableau, redash)
A fondness for customer service and patience
Comprehensive health coverage including medical, dental, and vision
Flexible time off
Paid parental leave
Annual personal development fund
Employee assistance program (eap)
Want to help speed the development of medical breakthroughs? make the next mode of transportation a reality? or discover ways to reverse climate change? we`re on a mission to help data teams solve the world`s toughest problemsThe opportunity is huge and databricks has emerged as a leaderThousands of enterprises — including comcast, virgin hyperloop and h&m — already rely on us to power their businesses and we`re just getting startedNow it`s your turn - join us to grow your career and make an impact with some of the brightest minds in the industry.
Our commitment to diversity and inclusion
At databricks, we are committed to fostering a diverse and inclusive culture where everyone can excelWe take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standardsIndividuals looking for employment at databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.