Job details
Job type full-time
Benefits pulled from the full job description
401(k) 401(k) matching commuter assistance continuing education credits employee assistance program health insurance show 4 more benefits
Full job description
About dmi: dmi is a global professional services company that specializes in digital strategy, design, transformation, and supportMore than your basic systems integrator or big-box advisor, we are a new breed of partner that blends human-centric consulting and design with agile engineering, delivery, and global scaleWe believe that digital transformation is an end-to-endless evolutionary process that requires technology solutions and partners that meet organizations where they areConsultants at the core, dmi has been delivering mission-critical, enterprise-grade solutions since 2002 for more than a hundred fortune 1,000 enterprises, various state and local government agencies, and all fifteen u.sFederal departmentsDmi has grown to 2,100+ employees globally and has been continually recognized by top industry analysts as well as a top workplace in the usa and remote.
Dminc.com| careers | twitter | linkedin |facebook about the opportunity:
Dmi is offers the opportunity to participate in the evolution of end user computing technology across the enterpriseThe ideal candidate is an expert it end user engineer who has proven experience designing, developing, implementing and maintaining a standard end user delivery modelThe endpoint engineer is responsible for providing high quality support in managing, planning, monitoring, and reporting on the service and remediationsThe endpoint engineer is charged with managing and monitoring the enforcement of all applicable directives at a quality level acceptable to the customerThe endpoint engineer will devise, and review methods for monitoring, evaluating/reporting the performanceAs part of a continuous process improvement role, the endpoint engineer will play a critical role in reporting deviations, monitoring and reporting trends, remediating non-complaint systems, and ensuring products are current.
The position is remote/telecommutingThere may be times where the endpoint engineer needs to be available outside of normal hours to support critical issues, meetings, or implementation windows.
Technology scope of position
Technologies may include end user compute, collaboration & productivity, and directory servicesThe focus of this role is operating systems, image, device management, group policies, browsers, printers and administrative scripting.
Solid knowledge of the following product space including windows platform, sccm, wsus, mdt/osd, powershell/vbscript, intune, o365, m365, macos, ios, android, citrix, xenapp/desktop, mcafee, carbon black
Responsibilities
Perform deployments, and troubleshoot complex issues in a large network environment
Experience with infrastructure systems administration, and operations and maintenance (o&m) server health checks
Work in a large it enterprise environment following sop’s and work instructions to provide quality customer service
Provide solutions to complex issues; handle multiple tasks in a fast-paced environment
Work in a group setting and able to collaborate with remote personnel of various skill levels and provide mcafee support to customers
Work with minimal supervision, with attention to detail, and follow-through
Ensure the change management procedures are followed
Build and maintain windows build automation
Develop automate tools for information gathering and configuration changes to the desktop environment
Provide guidance and recommendation for user and machine group policies
Maintain distribution points across all sites including vendor sites when necessary
Work closely with application teams to test and approve new software being added to the builds
Work with srEngineer to yearly review of hardware standards and provide recommendation based on new models
Troubleshoot complex application issues within the end user environment
Maintain currency in end user market trends and participate in industry workgroups as needed.
Strong ability to identify issues in the environment and can efficiently communicate the issues with colleagues and upper management
Process oriented and can document work processes and workflows
Familiar creating images for the virtual desktops citrix, vm horizon, and others
Knowledge on building and configuring mecm (sccm), building task sequences and deployments
Knowledge of remote desktop tools bomgar
Knowledge microsoft support tools such as dns, storage and networking
Basic code skills in one of the following languages powershell/vbscript/python
Preferred skills
5 years of experience in it support or related field
2 years of experience performing day-to-day activities required to administer and deploy mcafee software (agent, ens, atp, vse, dlp, mar, tie, etc.) to all enterprise workstations and servers
Experience managing workstation and server anti-virus software, dat files, content updates as it relates to security compliance
Experience operating and maintaining enterprise level information security tools
Experience in systems administration, including server & workstation troubleshooting
Experience with other edr/antivirus or fim products (crowdstrike, cylance, carbon black, scep, sepm, tanium, etc)
Experience using ticketing systems, such as servicenow
Knowledge of firewalls and ids/ips
Knowledge of network concepts/protocols
Knowledge of sql
Knowledge of scripting/programming
Basic familiarity with linux distribution types and command line and/or mac os
Microsoft windows desktop and server os knowledge (win10, server 2012 or higher)
Qualifications:
#li-js1
Location: arlington, va
Physical requirements: n/a
Us citizenship required
Working at dmi dmi is a diverse, prosperous and rewarding place to workBeing part of the dmi family means we care about your wellbeingAs such, we offer a variety of perks and benefits that help met various interests and needs, while still having the opportunity to work directly with a number of our award winning, fortune 1000 clientsThe following categories make up your dmi wellbeing:
Community – blood drives, volunteering opportunities, holiday parties, summer picnics, tech chef, octoberfest just to name a few ways dmi comes together as a community
Convenience/concierge - virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience
Development – annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development
Financial – generous 401k match for both pre-tax and post-tax (roth) contributions along with financial wellness education, eap, life insurance and disability help provide financial stability for each dmi employee
Recognition – great achievements do not go unnoticed by dmi through annual awards ceremony, service anniversaries, peer-to-peer acknowledgement through give-a-wow, employee referral bonuses.
Wellness – healthcare benefits, wellness programs, flu shots, biometric screenings, on-site lactation rooms provide employees with several wellness options
Employees are valued for their talents and contributionsWe all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the companyThe company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran statusDmi is an equal opportunity employer minority/female/veterans/disability.
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