Salary $50,000 - $55,000 a year job type full-time number of hires for this role 1
Us work authorization (preferred)
Full job description
Reports to: director of us sales
Desin, llc is the designer and developer of obi, a robotic feeding assistive technology for individuals who require caregiver feeding assistancePlease visit our website at www.meetobi.com or visit our facebook page at https://www.facebook.com/obirobot for background on our company and our product.
The customer experience associate supports desin’s customer service activities by acting as a primary point of contact for obi’s customers, managing inquiries, providing product training, and implementing programs and procedures to enhance product exposure and lead generationThis role will also serve as a product knowledge resource for potential and current customersDo you love interacting with people, answering questions, solving problems and making a positive impact on someone’s life? read below!
Manages all incoming phone and electronic inquiries
Assists with the development and implementation of effective customer service procedures
Develops a system to efficiently track incoming inquiries and creates a lead nurturing process to drive trial and sales conversions
Gathers customer information and facilitates lead transfers to our nationwide distributors
Prepares estimates and invoices using quickbooks online
Generates customer service reports, i.eInquiry metrics & source analysis
Ensures that distributors and customers are informed of order and shipping status
Facilitates the setup of new customers in the hubspot crm
Maintains accurate records and documents all customer service activities in the crm
Produces prospect lists and cold calls clinical institutions and organizations to build relationships, increase product exposure, and generate demonstration opportunities
Periodically travels to attend trade shows and other events
Performs research related to markets, customers, distributors, regulations, competing products, etc.
Responsible for managing workload to ensure that goals are met
Supports all other administrative, marketing, and sales activities as required to support a growing, changing organization.
5+ years’ customer service experience, preferably in the assistive technology/medical device industry
Excellent interpersonal skills
Experience managing a sales pipeline
Experience using hubspot crm for lead management or similar crm tool
Outstanding written and verbal communication skills
Self-starter - ability to work independently and as part of a team
Ability to manage many different projects and processes at one time
Attention to detail and procedure
Proficient in microsoft office, quickbooks online, google business platforms, and virtual meeting programs (i.eGoogle meet, microsoft teams, etc.)
Strong troubleshooting skills
Comfortable with rapid, exciting change
Working knowledge of private insurance and/or state medicaid policies and/or claim procedures
Experience in a remote working environment
Experience working for a startup or small company
Remote work requirements
Remote work may be considered for this position.
A dedicated workspace that allows for professional phone and video interactions with colleagues and customers
Reliable internet connection
Cellular phone – company will provide a google voice number for business activities.
Office equipment, such as a computer, webcam, etc., will be supplied by the company
Job type: full-time
Pay: $50,000.00 - $55,000.00 per year
Paid time off
Monday to friday
Why are you interested in this position? please submit your response or cover letter below.
Assistive technology or medical device: 5 years (preferred)
Work location: multiple locations