We are looking for a Customer Support Specialist who will be the liaison between CloudofGoods.com and its current and potential customers. Your primary goal will be to ensure that our customers are happy with the service we provide and our suppliers are fulfilling their obligations towards our customers and our suppliers are happy with the Cloud of Goods platform. Whether you are fulfilling support requests, soliciting new customers, identifying red flags, or resolving general customer issues, you will go the extra mile to make sure our customers are happy! On-going training will be provided.
Provide accurate, valid, and complete information by using the right methods/tools
Handling inbound/outbound phone calls, emails, and live chats from online customers
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Shifts: 12-hour alternate shifts
PM: 6 pm to 6 am (3 day/4 days alternate work week)
AM: 6 am to 6 pm (3 day/4 days alternate work week)
Very good phone etiquette
Excellent English (written and oral) is a must
Demonstrated proficiency in typing and grammar
Knowledge of relevant software computer applications and equipment
Experience with handling web chat
Basic knowledge of US geography
Prior experience with US-based customers is a plus
Please send your CV to [email protected] | Tel: 0112177251 | iLabs, 240,36 Denzil Kobbekaduwa Mawatha, Battaramulla.
Incubate Labs specializes in Web, Mobile, and AI technologies architecture, design, and
development. We also provide IT strategy consulting, IT operations, DevOps, and SEO & Digital
Marketing/Social Media solutions. Founded in 2012 to serve the U.S. Silicon Valley startups and
entrepreneurs, we currently work with clients in the USA, Canada, Singapore, Sri Lanka, and
many other parts of the world.