Job type full-time
Full job description
Primary location: 11941 n pennsylvania ave, oklahoma city, ok, usa
Division: cox communications
Job level: individual contributor
Shift: day job
Requisition number: 202104523
Virtual call center customer experience associate
Connections are important, and were not talking about pairing a bluetoothWere talking about that remarkable connection that happens between a customer and an associate who truly `gets` their needsIts that `i wanna keep coming back` feeling of delight that we aspire to make as commonplace and predictable as the smile a solid game of peek-a-boo brings to the face of a newborn.
Were cox communications, part of the cox family of businessesWe built our business and our brand on the notion of connections, with our customers and with our employeesWere on a quest for a call center customer experience associate - work from home who shares our passion for connectivityThis is a person who has some flexibility and is open to working a non-traditional schedule.
If youre looking for a great company and want to work from home, this could be the job for youAs part of a customer experience driven team, you will earn an hourly rate of $18.00You will earn an extra $1.25/hour from 6pm-10pm and/or an extra $2.25/hour from 10:01pm-6amWe have a shift bid process that you will go through before you are finished with the training programDuring this time you will work with your onboarding supervisor when schedules are shared for you to selectOur schedules are dependent on the needs of the business and when our customers need usTherefore, you will see a mix of schedules that are 8 hour and/or 10 hour schedules for you to choose fromThe schedules provided will match our operating model of a 24x7, 7 days a week, both weekend days and holidays, call center environment and may vary by locationIf it sounds like were on your frequency, then keep reading.
What youll do
Youll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use itFrom changing passwords to setting dvrs, youll help them navigate challenges with clarity and professionalismNo it degree required, just a passion for helping customers.
Youll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer mazeYoull also provide world-class service by selling them solutions that enrich their experiences.
And speaking of customer experiences, youll totally own that.that means youll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service.
Whats in it for you?
Hey, whats a great job without the best possible technology at your fingertips? we know youre going to need the best workspace tools and technology and cox makes sure you have the most innovative equipment and resources available so you can always be.
Theres no firewall between you and competitive pay, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.)We also offer free internet, and discounts on other cox services valued at up to $300 per monthNeed to download some other benefits? we provide generous paid time off (pto), offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
Growth is a good thing, and youll have opportunities to learn and train so you can always continue sharpening your skillsAnd well encourage you to explore opportunities within the cox family of businesses — from smart home automation and green modes of transportation to esports and clean energy— so that you can always look for new challenges and opportunities to make an impact.
For you to do your best work, you need an outstanding company culture supporting youAt cox, we strive to be mindful of your bandwidth, with flexibility and a focus on quality of lifeOur diverse, inclusive culture invites you to bring your authentic self to workThe mutual trust between our leadership and our teams means youre working in an environment that supports collaboration through innovation, and real change driven by people like you.
Who you are
Youre as comfortable with customers as you are with computers, handling both with sage-like wisdom and patienceConstant change doesnt clog up your bandwidthYou can adapt to whatever comes your way with curiosity and enthusiasmYoure personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services.
Youre confident in your ability to troubleshoot technical issues and upsell when the moment is rightYoure always aiming for the cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding.