Salary $54,000 - $75,500 a year job type full-time
Full job description
Primary location: 5700 broadmoor st, mission, ks, usa
Division: cox automotive
Job level: team lead/supervisor
Shift: day job
Requisition number: 202104209
Xtime - supervisor, technical client services
This position is remote/work from home and can be located anywhere within the united states
The technical support supervisor is responsible for management of team goals and objectives, employee development, coaching, training, performance management and assuring quality standards are met.
This leadership position is responsible for driving customer and employee satisfaction and success and growthThis leadership position helps to create and maintain an environment conducive to the professional growth and development of staff.
Manages workflow and resource capacity to ensure slas are met
Creates a high performance team environment that delivers an atmosphere to create `raving fans` of our customers
Leads a team of associates in one or more of the following areas: phones, emails, major accounts, oem, schedule, engage, and inspect
Directs the development and implementation activities for employees in supporting the departments daily operations
Responsible for establishing team goals and ensuring execution
Handle customer escalations as needed, review trouble tickets as required and review client surveys upon completion.
Manages and evaluates employee performance with team manager to include talent reviews and any corrective actions or performance improvement plans
Travel required: minimal travel may be necessary from time to time
Compensation includes a base salary of $54,000 - 75,500Salary may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidates experience.
Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or and incentive program.
Where permitted by applicable law, must be fully vaccinated against covid-19 to be considered for this u.sBased job(reasonable accommodations for medical and religious objections will be considered.)
High school diploma or ged required
5+ yrs relevant work experience
1+ years experience as a senior level support member with demonstrated leadership ability
Flexibility and ability to work with any of the support teams including: email, phones, qa, specialty and major accounts
Excellent communication (verbal and written) and strong interpersonal skills
Attention to detail, analytical, and problem solving skills
Ability to work flexible work hours/schedule
Strong computer skills and proficiency in ms outlook, word, excel, adobe, visio and the internet
Proven ability to organize and prioritize daily work and complete projects with limited supervision
Associates or bachelors degree preferred
3+ yrs experience as a senior level support member with demonstrated leadership experience
Who we are
About cox automotive
Theres nothing ordinary about cox automotiveWe are people of every background driven by our passion for mobility, innovation, client success and community outreachWe make buying, selling and owning (or simply using) cars easier for everyoneTouching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forwardSome of those team members work for our iconic consumer brands like autotrader and kelley blue book, while others are creating the future of automotive at industry-facing brands like dealer.com, manheim and vauto.
We are the cox family of businessesWeve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with usOur primary divisions - cox communications and cox automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operatorsWere also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generationWere looking for the talent today who will be our leaders tomorrowSound intriguing? learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or pto)For more details on what benefits you may be offered, visit our benefits page.
Cox is an equal employment opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by lawCox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to all third-party agencies and similar organizations: cox accepts resumes only from agencies with which we formally engage their servicesPlease do not forward resumes to our applicant tracking system, cox employees, cox hiring manager, or send to any cox facilityCox is not responsible for any fees or charges associated with unsolicited resumes.