Salary $14.50 an hour job type full-time
Full job description
Here are some benefits of helping our members achieve financial independence:
Competitive wage of $14.50/hr
Business casual dress attire
Paid training – you’ll learn all you need to know!
Medical, dental & vision plans available
Earn paid time off (pto) starting day 1
401(k) savings plans
Due to covid-19 this position requires you to work remote and on siteThe position will start training in a work from home environment and if/when the impact of covid-19 decreases, and companies can resume to their normal business, the position will move to our onsite facility in pocatello, idahoWe will provide your equipment (pc, monitor, keyboard, mouse, headset, etc)You`ll need to be able to provide reliable internet and a secure, quiet space to work in.
The advisor ii, blended support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the internet depending upon client requirementsThis position provides customer service support and resolution of non-routine problems regarding client`s product or services.
Professional demeanor and strong work ethic
6 months of banking experience is preferred, willing to substitute 2yrs of sales, call center, or retail experience
Professional verbal communication skills as well as proper writing composition in e-mail and chat scenarios
Experience handling high volume transactions
Ability to exhibit grace under pressure while successfully navigating complex work assignments efficiently and effectively
Must have a strong understanding of banking products and services.
High school diploma or ged required
Must successfully pass finra fingerprint background check
You might be asking yourself: who is concentrix?
Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brandsEvery day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customersWe create better business outcomes and differentiate our clients through technology, design, data, process, and peopleConcentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sectorWe are different by design.
Our culture is made of nine statements that we use as a guiding principle for our everyday business!
We are fanatical about our clients & staff
We have high integrity with exemplary character
We are tenacious in our pursuit of excellence
We value knowledge, openness and transparency
We have contrarian views on how to run a business
We are bold in our decisions
We are disruptive in the marketplace
We invest in the future
We all contribute and are one concentrix
Essential functions/core responsibilities
Ensure service delivered to our customers meets contractual key performance indicator (‘kpis’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain broad knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Courteous with strong customer service orientation
Strong computer navigation skills and pc knowledge
Ability to effectively communicate, both written and verbally
Ability to learn including strong problem solving skills
Dependable with proficient attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Able to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required
Job requirements may vary by country and will not contravene any local laws
The above statements are intended to describe the general nature and level of work being performed by people assigned to this jobThey are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employerConcentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Sign on bonus eligibility requirements must be metMust be employed with concentrix at the time of payout.
Post date: 07 sep 2021
Requisition #: r1187568
Location: pocatello, idaho, united states
Job type: contact center
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