Salary $54.11 - $70.35 an hour job type full-time
Full job description
Commonspirit health was formed by the alignment of catholic health initiatives (chi) and dignity healthWith more than 700 care sites across the u.s& from clinics and hospitals to home-based care and virtual care services commonspirit is accessible to nearly one out of every four u.sResidentsOur world needs compassion like never beforeOur communities need caring and our families need protectionWith our combined resources commonspirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Job summary / purpose
The system engineer job family has responsibility for infrastructure/technical planning, implementation and support activities for systems owned by the commonspirit health technology infrastructure teamSpecific responsibilities include installing and supporting system hardware and software, performing system upgrades, and evaluating and installing patches and software updatesResponsibilities also include operational support activities such as resolving software and hardware related problems, managing backup and recovery activity, administering technology layers, managing monitoring and alerting functions, performing capacity planning and conducting version management.
System engineers work closely with architects, infrastructure support, database administrators and application support teams to ensure seamless and quality it support for commonspirit health customers and alignment with commonspirit health’s it standards, controls and governance.
To be successful, individuals must possess a combination of technical, business and leadership skillsThis requires an understanding of customers’ business needs, processes, and functionsThey also require a solid knowledge of it infrastructure, architecture, applications development and support, networks, and computer operationsIn addition, individuals working in this job family must possess excellent communication skills and the ability to influence othersSystem engineers have a mastery of supported platforms/products and environmentsTheir work may consist of implementation tasks which will be large in scope and medium complexity or maintenance and support of platforms/products and environmentsSystem engineers will work beyond the routine utilizing specialized knowledge and analysis of multiple variables.
Essential key job responsibilities
Perform daily operational support activities across a large vmware virtual infrastructure platform
Perform daily operational support for our aws / azure cloud services.
Participate in a weekly support on-call rotation, and provide escalation to principal engineers
Complete assignments as required by operations leadership
Manage high-severity operational incidents
Write and review technical documentation as needed
Modify vm resources according to requests/incidents.
Provides evaluation and implementation services for new products, technologies and solutions to address corporate business requirements.
Assesses and analyses release componentsProvides input to schedulingCarries out the builds and tests in coordination with testers and component specialists maintaining and administering the tools and methods – manual or automatic - and ensuring, where possible, information exchange with configuration managementEnsures release processes and procedures are maintained.
Provides advice and guidance to support adoption of methods and tools and adherence to policies and standardsTailors processes in line with agreed standards and evaluation of methods and toolsReviews and improves usage and application of methods and tools.
Based on your area, effort and activities are daily maintenance and support of existing environments, or project assignments that can be large in scope and typical medium complexity.
Provide exceptional customer service to commonspirit end users, business stakeholders and other members of commonspirit itd.
Perform patching and/or code deployments across all environments.
Participate in projects associated to the enhancement, upgrade/patching, or implementation of new or existing software solutions.
Participates in support efforts with commonspirit health support teams and take ownership of technical issues in system engineering.
Conduct performance tuning and troubleshooting.
Initiate change management requests and adhere to the commonspirit health it cm process.
Assist with strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development).
Identify automation opportunities and implement scripted solutions.
Identify technical innovation and process improvement opportunities.
Utilize standard tools and methodology to develop system and support performance metrics.
Demonstrate a basic knowledge & expertise with commonspirit business processes and routines.
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this jobThey are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this jobEmployees may be required to perform other duties as assigned.
Benefits include: benefits include medical, dental, vision, paid time off, holidays, retirement program, disability plans, tuition reimbursement, adoption assistance, employee assistance program (eap), discount programs, life insurance plans, worker compensation, dress for your day policy, voluntary benefits.
Compensation range: $54.11 to $70.35, hourly rates, annualizedVaries by geographic pay areas and is only an estimate.
Position is eligible for incentive pay based on company performanceThis position is eligible to work from home.
Minimum qualifications edcuation and experience
Ba or bs in computer science, technology, or business discipline or equivalent experience is required.
Minimum of 7 years of professional experience in an it technical or infrastructure field is required
General knowledge of microsoft and unix operating systems required.
Fundamental knowledge of networking and security technologies such as tcp/ip, dns, firewalls, load balancing/proxies, authentication, single-sign on desired.
Basic knowledge of storage networks and technologies desired.
Basic knowledge of testing and quality assurance methodologies desired.
Qualified candidates will have extensive experience with vmware technologies and solutions.
5+ years of operational experience maintaining large vsphere/esxi environments
5+ years of operational experience maintaining and administering large windows server os environments
Strong written and oral communication skillsAbility to communicate technical concepts to leadership, and to influence cross functional stakeholders to make the best decisions for the organization
Mastery of virtual infrastructure architecture, product requirements and technical interdependencies
Experience and hands-on competency with cyber security concepts and controls
Knowledge, skills, abilities and training
Ability to develop and organize written documentation and procedures is required.
Ability to exercise good judgement in determining work and problem resolution priorities and approaches.
Strong analytical and troubleshooting skills desired.
Ability to multi-task in a fast paced work environment
Proven abilities in problem management, process analysis and root cause analysis is required.
Strong written and oral communication skills desired.
Healthcare industry experience a plus.
Desire vcp/aws/azure certifications
Experience with powercli / powershell scripting
Experience with vmware vrealize operations manager
Experience with zerto
Summary of essential cognitive functions
Ability to comprehend and follow instructions; maintain attention and concentration for necessary periods; synthesize, coordinate, and analyze data, perform simple and repetitive tasks; maintain a work pace appropriate to given work load; perform complex and varied tasks; relate to other people beyond giving and receiving instructions; get along with co-workers and peers; understand the meaning of words and how to use them appropriately and effectively; understand and remember detailed instructions; make independent decisions or exercise judgment based on appropriate information; accept and carry out responsibility for direction, control and planning.