We are looking for a motivated, passionate and performance driven Customer Support Manager for Coinify’s Trade Services. You will be the main person responsible for ensuring that our customers always get the best experience and support and help ensure the customers’ voice within the organisation.
The Customer Support Manager will be managing the relationship with our outsourced 1st line support team.
The support team currently consists of 4 agents + 1 team lead who handles all first line support queries. The role will work closely with the Customer Support Specialist for Payments as well as the compliance team and the operations team. The Customer Support Manager is an important part of the feedback loop to the Trade Product team and you need to be an excellent communicator and efficient problem solver with an ability to maintain patience and calm and composure at all times.
Good to have: