Job details
Job type full-time
Full job description
Who we are:
Lev, a cognizant company, is a premier digital consultancy that works with marketers from top brands to maximize their investments in salesforce, level up their customer experiences, and power even the most complicated of businesses.
As a top salesforce partner, we take pride in hiring and developing the best of the best, and we work hard to cultivate an inclusive culture (#levlife) where our team (also known as levsters) will thrive.
While we celebrate each other’s individuality, we are brought together by our commitment to provide unparalleled expertise and an out-of-this-world experience to our customers; our drive to shape the future of marketing and the future of salesforce; and our desire to do right by one anotherWe are relentless in our pursuit of being the best of the best and driving marketing success with salesforce.
Since 2016, lev has experienced tremendous growthWe joined the cognizant family in march 2020, further cementing our position as a global leader in salesforce consultingWe continue to excel as a high-growth company through expanding the ways we serve our customers, and by growing our global footprint.
Lev is headquartered in indianapolis, indiana, with remote employees across the united states and united kingdom.
This position is available for remote candidates across the united states.
Who you are:
The services consultant is responsible for solution selling and the strategic growth of lev’s current customer baseAlong with the client success partner, develop account level strategy, build customer relationships, and manage channel oversight with the objectives of:
Owning a book of business/portfolio of accounts to grow
Understanding the customer’s goals/kpi’s
Understanding how to pair salesforce technology to meet customer needs
Understanding how to pair lev’s consulting expertise to meet customer needs
Development of, selling and tracking lev projects and programs to ensure success with sold solutions
The services consultant will have a keen ability to see the customer’s potential and know how to solve problems using salesforce technologyYou will find success in this role if you are inherently curious, enjoy storytelling, working in a team environment to solve problems, have a strong technical acumen, and are able to drive toward very concrete, quota-based goals.
What you’ll do:
Participate in and lead alongside the client success partner, quarterly business reviews, roadmapping, and more to build clear consensus around roi
Must be closely aligned with the client success partner with strong rapport to both collaborate and own their own workstream
Develop prospecting plan(s) alongside a customer roadmap to show how growth will be achieved
Lead and close all upsell and cross sell opportunities within the current client relationship, as well as growth within new client business units
Solution and manage existing business opportunities
Understand how to estimate the cost and amount of time it takes to achieve desired customer results
Manage your business within crm, create proposals, sows and drive for customers` signatures
Keep client success partners informed of growth activities and account plans, and stay abreast of delivery team activities that could or will impact growth opportunities
Monitor hours used in current projects to anticipate renewal timing and plan accordingly
Adhere to required minimums to reduce and eliminate fractionalized resourcing, including assessing legacy clients and crafting an opportunity to upsell or cross sell to achieve current minimums upon their next renewal
Analyze status quo (people, process, and technology), and develop recommendations for improvement (short, medium, and long term)
Continuously evaluate and consider the best delivery model and mix of consultant roles during each upsell and renewal opportunity to ensure customer success
Provide a seamless and effective handoff from the sales process to the delivery team following each renewal and upsell opportunity
Collaborate and co-sell with channel and client third party partners, including but not limited to salesforce and cognizant
Maintain awareness of lev-delivered value, kpis achieved, and technical solutions designed and implemented in order to share feedback with key internal stakeholders, including marketing, new business sales, and delivery
Respond to rfps
Education and/or experience
Bachelor’s degree or equivalent experience
Experience with sales practices, including business development, marketing, and complex channel management
Experience growing and managing customer relationships
Experience working in the martech ecosystem (ie, dx - adobe, oracle, salesforce) and/or a related agency
Must be legally authorized to work in the united states without the need for employer sponsorship, now or at any time in the future.
Knowledge, skills, and abilities
Superior client facing skills
Ability to conceptualize, design, and execute thoughtful customer growth strategies
Excellent communication and presentation skills
Thrive in a team environment
Strong understanding of what salesforce technology can accomplish
Ability to travel, as needed
Cognizant will not sponsor h-1b or other u.sWork authorization, or lawful permanent residence (otherwise known as a “green card”) for this role.
Employee status : full time employee
Shift : day job
Job posting : apr 20 2022
About cognizant cognizant (nasdaq-100: ctsh) is one of the world`s leading professional services companies, transforming clients` business, operating and technology models for the digital eraOur unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businessesHeadquartered in the u.s., cognizant is ranked 185 on the fortune 500 and is consistently listed among the most admired companies in the worldLearn how cognizant helps clients lead with digital at www.cognizant.com or follow us @usjobscognizant.
Applicants may be required to attend interviews in person or by video conferenceIn addition, candidates may be required to present their current state or government issued id during each interview.
Cognizant is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email careersna2@cognizant.com with your request and contact information.
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