Salary $16 an hour job type full-time contract number of hires for this role 10+
High school or equivalent (preferred)
Full job description
Looking to fit the following schedules: 5 days a week 8 hour daysAvailable saturday-sunday and holidays8:00am-10:00pm mdt.
Once you provide us with your personal information, please also give us consent to use your information to communicate with you in relation to your application process with clearsource (through e-mail, sms, and other forms of contact).
Have you always had a knack for taking things apart and putting them back together? do you like the idea of helping people with their technical questions? think of yourself as the key to helping people achieve their ultimate grilling experienceWe at clearsource, strive to find employees who put the customer firstAfter all, customer service is what we do, so we make sure our employees are the best at creating an exceptional customer services experience at every touchpoint.
Imagine yourself coming to work ready to help people get the most out of their high-end grills.
The customer support technician is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required, to achieve resolution and leaves the customer feeling valued and not deemed as a mere numberAs customer support technician, you will need to continually touch base with your team lead, and review the data of your key performance indicators (kpi’s), i.eAverage handling time (aht), customer satisfaction (csat), and service levels.
You will be responsible for making sure that kpis are being met consistentlyThe best person for this position is one who can successfully do the balancing act of knowing what their personal talents and skill sets are and use them to the best of their potential; take coaching from a superior constructively; and at the same time be able to successfully make the customer happy.
Do you have what it takes to be the ideal candidate for a customer service technician position at clearsource?
We need someone who has personal accountability and is capable of meeting and delivering targetsSomeone who has a good grip on easy communication with teammates, team leads, and customers.
It is important to know how to multitask while working in a fast-paced environmentWe need someone who is quick to analyze a situation and act efficiently and accordingly while utilizing the training given accurately and gaining crucial understanding.
As customer service technician, your core responsibilities are as follows:
Work your scheduled shift as assigned.
Handle customer inquiries in accordance to clearsource standards of quality:
Accuracy – always give correct information and strictly follow established protocols.
Connection – treat the customer in a way that they feel valued.
Ease – focus on achieving one-contact resolution in a way that shows great respect for customer’s time and level of effort.
Live the clearsource core values: customer first, personal accountability, humble courage, hungry, happy and healthy.
Simply put, we believe the best relationships exist in environments where trust reignsOur strategy proves the “golden rule” is as relevant within the workplace as it is elsewhereThe expectations of the relationship economy are upon usWe are clearsource.
Clearsource currently has over 500 employees across the u.sAnd the philippines.
We are an equal opportunity employer.
Once you provide us with your personal information, you also give us consent to use your information to communicate with you in relation to your application with clearsource (through e-mail, sms, and other forms of contact).