Job type full-time
Full job description
About clear to go
Clear to go was established in early 2020 as a direct response to covid-19Our goal is to enable organizations to operate safely in an environment where health and well-being are at riskOur tagline, “be resilient”, is our guiding missionClear to go is purpose built to handle specific needs and workflows around one of the most important assets an organization has: its people.
Through close collaboration with our customers, we have built a mature product that is continually referred to as one of the easiest in the market to useFrom schools, manufacturers, and counties, to famous events like the 2020 new years eve ball drop in nyc, we service a diverse array of industries and customers.
We are profitable and backed by a private investment group.
We continue to build, striving to honor our tagline of be resilientMuch like 9/11 changed transportation and security protocols forever, covid-19 did the same for organizational health and safetyWe are now supporting over 300,000 users across hundreds of clients.
We need your helpWe are currently hiring a customer support manager to join our team.
About the customer support manager position
We`re in need of an experienced customer support manager to provide excellent customer service and inspire this kind of outstanding service throughout the organization.
Your primary goal will be to keep the department running in an effective, productive and profitable manner; and to increase customer satisfaction, loyalty and retention.
Customer service manager responsibilities
Advance customer support experience, create engaged clients and promote organic growth
Take ownership of customers` issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Perfect service procedures, policies, and standards
Keep accurate records and document customer support actions and discussions
Review statistics and compile accurate reporting
Recruit, coach, and develop customer service agentsCreate an environment where they can excel through encouragement and empowerment
Keep ahead of industry developments and apply best practices to areas of improvement
Manage resources and use available assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Customer service manager requirements
Some proven working experience as a customer support manager
Expertise in providing customer support
Great understanding of management methods and techniques
Proficiency in english
Working knowledge of customer support software, databases, and tools
Recognition of industry`s latest technology trends and applications
Capacity to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills