Ciklum is looking for a dynamic and experienced account director who is motivated to grow our business in the usa.
Your focus will be on managing and growing our existing client base, creating trusted partnerships with clients, working with them to provide technology services to support their growthCiklum has already proven to be successful globally and with this role we wish to accelerate this growth.
You will be responsible for business development and account management across client accounts and industriesYour role will be focused on building a trusted relationship with clients, establishing ciklum as their digital transformation partner and demonstrating to them how ciklum capabilities and offerings can help them achieve their goalsYou will be part of a highly motivated and performance-oriented team.
This role can be based remotely in the usa.
Identify opportunities to grow client accounts to fuel ciklum’s growth
Develop account management strategies (hunting, farming, up-selling, cross-selling etc.)
Manage client account(s) and build strong & sustainable long term client relationships
Coordinate with internal ciklum teams to deliver solutions that meet clients` needs
Create, prioritise and manage strategic target account within a defined territory
Liaise with ciklum account partners and digital teams for effective collaboration on client account
Achieve quarterly targets/quotas for the client account (s)
Keep a close eye on trends relevant to client industry & business to identify suitable opportunities
Manage client escalations and provide help/support to team members by acting as a single point of contact
Provide governance and delivery oversight for the client account(s)
Create a sustainable and beneficial relationship with the client procurement department for deal pulling
10+ years of experience in a client account and relationship management; including consulting, it services, front office transformation and digital engagements
Very much goal and performance-oriented with experience of working in a fast & dynamic environment
Be able to lead and direct teams in a complex sales cycle
Excellent presentation and contract negotiation skills
Ability to create a financial business case and present roi back to customers and prospects
Ability to own and manage account level p&l responsibility
Ability to interact with c-level executives, convey the value proposition of the ciklum and explain in clear terms how ciklum can help the c-level executive execute on his/her business strategy
Fluent english speaker and strong written communication skills
Background in software, technology, recruitment, consulting, or outsourcing is advantageous
Entrepreneurial, highly energetic, people and relationship-oriented
Appreciation & understanding of technology, change, consulting and solution delivery business
With personal qualities such as sense of humor, patience and a doing the right thing attitude
Working well autonomously and mature enough to take responsibility
Acting as a team player and having highly developed communication skills
Very good negotiation, listening, communication (verbal & nonverbal), presentation and time management skills
What`s in it for you
At ciklum you will build your career in a proven successful high growth company with unique service offering on the market
You will challenge conventional ways of working
You will be a part of a learning ecosystem with access to training and self-development opportunities
You will join a culture with a strong social responsibility
You will be part of a creative and dynamic team that works to the highest ethical standards
Being a ciklumer means feeling passionate about what you do, striving for excellence, being ready to step up and open new solution spaces for new ideas, being part of an open-minded and enthusiastic community.