Job type full-time
Full job description
Our work at home - c ustomer service representatives are dedicated team members who excel at customer service, helping us elevate our patient care to new heightsIn this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.
Here’s a little more on how you’ll make a difference:
Help patients understand their pharmacy benefits betterUse the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.
Help us keep track of our patient interactionsWhile on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time.
Ensure patients are equipped with the best adviceIdentify and empathetically address patient concerns and, if necessary, escalate appropriately.
What you should have:
High school diploma / ged required
1 year of relevant experience
General pc knowledge including microsoft office
Excellent communication skills (verbal and written)
What you’ll love about working here:
Fun, friendly, and unique culture – bring your whole self to work every day!
Choice of three unique medical plans
Prescription drug, dental, vision and life insurance
Employee contributions for hra and hsa accounts
401k with company match
Paid time off and paid holidays
Note : you will be required to have reliable internet connectivity provided through a wired connectionA mobile or hot spot environment is not acceptable and you may need to purchase an ethernet cord depending on your current set up.
For positions that are flex/wah:
This role is wah/flex which allows most work to be performed at homeEmployees must be fully vaccinated if they choose to come onsite.
Cigna corporation exists to improve livesWe are a global health service company dedicated to improving the health, well-being and peace of mind of those we serveTogether, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millionsThrough our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovationWhen you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s livesWhat difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: firstname.lastname@example.org for supportDo not email email@example.com for an update on your application or to provide your resume as you will not receive a response.