We exist for american workers and their employers - who are the backbone of our economyThat is where centivo comes in - our mission is to bring affordable, high-quality healthcare to the millions of americans who struggle to pay their healthcare bills.
Centivo is looking for a client success coordinator to join our team!
As a client success coordinator, you will be responsible for operational support functions related to client service, including but not limited to: preparation of all client related reporting (clients and brokers), handling client inquires and collaborating with claims and customer service, keeping the client success manager apprised on status of inquiries, assisting in preparing client annual reporting, and various internal reports in accordance with each client`s specific requirements, along with any inquiries from various internal departments.
The role works independently in coordination with the client success managers and is responsible for accuracy, productivity, and timeliness in all responsibilities under this position.
What you`ll do:
Working under guidance of the client success team lead, you will:
Provide ongoing service and support to client success managers in working with colleagues across internal/external departments/vendors to resolve claims, benefit, and enrollment issues.
Provide operational support on client projects, as directed.
Assist with implementation tasks as needed by the client success managers.
Record and monitor all inquiries through completion, keeping the client success manager apprised of status.
Assist and/or acquire client success team in any communication preparations for client(s), including annually client open enrollment materials, reporting, and other communications as needed.
Utilize developed understanding of all aspects of operational functions to efficiently support and perform to the established service standards as related to renewals and client service.
Elevate client inquiries and concerns to appropriate client success manager.
You should have:
1+ year claims payment system experience (ieJavelina, eldorado, or similar)
3+ years experience in self-funded claims operations, financial analytics, customer service, client services
Undergraduate degree or equivalent experience
Strong attention to detail
Experience using microsoft office 365 products
And although it`s not required, we`d love it if you have project management experience
Location: remote, anywhere within united statesOffice space is available for candidates in the buffalo, ny area.
Salary:
Our range for this role is $52,500 - $65,000To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles and our budget for the positionCompensation is both an art and a science (as is negotiating a salary for a new job at a new company!), so what we have posted is our good faith estimate of what we expect to payWe encourage candidates to apply for positions that are of interest and share their desired salaryWe consider that as an additional data point, along with candidate skills and qualifications as part of our process.
Who we are:
Centivo is a new type of health plan for self-funded employers that is built to save 15 percent or more compared to traditional insurance carriers and is easy to use for employers and employees.
Centivo`s mission is to bring lower cost, higher quality healthcare to the millions of working americans who struggle to pay their healthcare billsWith centivo, employers can offer their employees affordable and predictable costs, a high-tech member experience, exceptional service, and a range of benefit options including both traditional and proprietary networksCentivo develops high-value networks in partnership with leading local healthcare providers and uses data analytics to refine the network and navigate members to the right providersMembers get a partner for all their healthcare needs through a primary care-centered model, as well as expanded access and fully integrated virtual care.
With offices in new york city, buffalo, ny and denver, co, centivo is backed by leading investors including bain capital ventures, maverick ventures, bessemer venture partners, ingleside investors, rand capital, company ventures, and oxeon investmentsLearn more at centivo.com.
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