Remote Rep Coordinator
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Hi, We're Centerfield.
Super-powered customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and proud to be recognized as a Best Place to Work in Los Angeles.
As Remote Rep Coordinator with Centerfield, you play a key part in helping ensure quality standards are met across the Remote Rep program. We are looking for someone to join our Team and help to support our Remote Call Center Agents. You will work closely with the Manager of the program as well as the Senior Director of Operations. The agents prequalify calls for various Insurance products and transfer the calls to Licensed Agents.
How You'll Contribute...
Monitor all chats/chat rooms and live call assist reps in all support chat rooms with questions
Monitor reps by listening to calls in real time
Evaluate and flag calls from our Remote team on the Listen Up program to maintain and enforce call quality standards
Review rep performance data and errors (i.e. dispositions, chargebacks) through the use of varied reports to enforce guidelines
Provide performance reviews to Reps as needed
Monitor hourly staffing and track attendance/headcount
Consult with Remote Rep Manager for the monitoring/testing of system updates and system issues
Assess new script, system, source or client updates that affect call operations by fielding calls
Take on additional projects as directed by the Remote Rep Manager or the Director of Sales Operations
What We're Looking For...
Attention to Detail
Strong Organizational Skills
Experience with Excel and Google Sheets
$37,500 - $60,000 a yearIn compliance with the Los Angeles Pay Transparency Law, the base salary range for this role is between $37,500 - $60,000 in base. When determining a candidate’s compensation, we consider a number of factors including location, skill set, experience, job scope, and current market data.\n
To learn more, visit us Here.
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.