Account Services Manager

Cendyn is seeking an experienced Account Services Manager, who is a results-driven hunter, with a proven track record of hitting quota. The ideal candidate has experience in SaaS sales, is highly organized, thrives in a fast-paced environment and is passionate about the hotel industry.  The Account Services Manager is responsible for new business acquisition across the Cendyn Marketing, Reservations, Sales and Events clouds.

The Account Services Manager is responsible for developing and executing a territory sales plan that secures new customers and grows new business in existing customers.  The individual will maximize every sales opportunity and achieve sales quota for an assigned territory.  We are looking for a “hunter” with a proven track record of selling over the phone, who can present the Cendyn solutions via on-line demonstrations and presentations. This position will sell to hotels, management companies, ownership groups and/or other accommodation providers.

*To be considered, applicants must be authorized to work in one of the following countries without requiring sponsorship: UK, Germany, or Spain

Responsibilities:

• Develop and execute a comprehensive territory sales plan for selling Cendyn’s cloud-based software and services platform within assigned territory

• Develop and maintain a robust, diversified sales pipeline for potential new customers

• Review and analyze market data

• Identify potential hotel, management company, brand and ownership company targets

• Cold calling and lead generation with 80-100 completed activities a day

• Proactive inbound lead response time

• Analyze business needs of prospects and develop solutions that meet their needs

• Utilize consultative sales approach - asking relevant questions to uncover needs, identify barriers and overcome objections.

• Thoroughly vet out each customer’s decision-making process, timelines, key stakeholders during the sales process.

• Develop and maintain rapport with key stakeholders for prospects and customers to build strong long-term partnerships.

• Prepare and deliver compelling sales presentations and sales proposals

• Identify additional product opportunities and upsell to existing customers

• Proactively work Sales Cloud product opportunities for individual hotel sales in support of the brand endorsements and directives.

• Timely and professional follow-up with both internal team members and customers

• Negotiate and prepare contracts with potential customers, understand the legal ramifications of the contracts.

• Achieve Sales Quota on a consistent basis throughout the year

• Use Salesforce as the system of record for all sales activity, comply with SOP’s for keeping accounts, leads, opportunities, contacts and activity up to date.

• Liaise with Cendyn’s marketing team to implement marketing strategy within assigned territory

• Assists Cendyn’s Project Management and Account Management teams to establish initial contact to new customers;

• Hand over the contract and all necessary information to the Project Manager so that they can start onboarding new customers

• Liaise with Project Manager during the duration of the contract should there be any contract related issues

• Manage contractual opportunities should chain or group hotels decide to sign up with more hotels

• Establish thorough knowledge of Cendyn’s product and service offerings, pricing structure, contract management parameters, policies and procedures.

• Participate in regular structured sales and business training programs to improve sales performance

• Develop and maintain awareness of industry trends, opportunities and competitive trends. 

Requirements:

• Sales experience with sales experience in the hotel/hospitality/travel industry is a must

• Bachelor's degree or equivalent business experience

• Second language in addition to English preferred; French, Spanish, German

• Proven track record of sales performance selling technology, Account Services experience preferred

• Proven sales, analytical, organization, communication and people skills required

• Ability to adapt quickly to new technologies, products and procedures

• Ability to work and thrive in a multi-tasked and fast-paced environment

• Ability to innovate, overcome obstacles and implement best practices including sales methodologies

• Proficiency with Microsoft Office Suite required

• Business-to-business or SaaS sales experience preferred

• Knowledge of Salesforce preferred

• Relationship Building: Builds effective relationships through positive communication that motivates and influences others in achieving corporate objectives

• Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to company’s business success

• Customer Focus: Passionately meets or exceeds customer expectations. Enters the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions

• Managing complexity: Is able to work effectively in a highly complex, diverse, changing environment. Adapts well to and is energized by change while maintaining focus on key business goals and personal objectives

• Goal setting/short term planning: Achieves results by setting goals using quality planning, analysis and decision making. Adapts and copes successfully with changes

• Professional “get it done” attitude and work ethic

• Travel may be required up to 10%

What we offer:

• Start-up culture with opportunity to make an impact in your role and our team immediately

• Compensation corresponding to the value you bring to our team

• Excellent on-the-job learning opportunity to grow your skills

• Support of a diverse and international team to reach your goals

• We are unable to provide relocation assistance for this role - local candidates highly preferred

• We are unable to provide employment sponsorship for this role - unrestricted work authorization required

Work Environment:

This job operates remotely. Working in a remote position requires a high degree of discipline and the ability to work with others via a variety of communication methods.

Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus- This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Position Type:

This is a full-time position.

EEO Statement:

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.