Benefits pulled from the full job description
401(k) dental insurance disability insurance flexible spending account health insurance health savings account show 5 more benefits
Capella is at the forefront of making vital information about our world accessible in a timely mannerWe`re leveraging proven technologies and building new capabilities to create a constellation of sar satellites that can collect information about any spot on the planet within an hour.
At capella you`ll work in a collaborative team environment, alongside smart people with a history of space mission successNo prior space experience is needed—we`re looking for people excited about tackling seemingly impossible challenges, learning new skills and concepts, and helping each other achieve success.
Our mission and our products are meant to understand the whole world and help everyone in it, regardless of race, creed, or any other distinctionWe believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger.
We value diversity at capella and welcome applications from those who are traditionally underrepresented in techIf you like the sound of this position but are not sure if you are the perfect fit, please apply!
About the role
Capella is seeking a team member to join their growing customer support teamAs a customer support representative, you are part of the customer success and product organizationsAs our customers` first point of contact, you will help them to resolve questions about order placement and tasking requests, system functions and account issues, and other tier 1 support needsYou will also coordinate closely with many other teams within capella to investigate and resolve more complex issuesCustomer support specialists learn deep system and product knowledge at capella through hands-on problem solvingThis position requires rotating on-call support on nights, weekends, and holidays.
This is a remote first shift (east coast usa) position, working hours are roughly 7am – 4pm est
Responds quickly and thoroughly to customer requests; ensures customer satisfaction through warm, professional demeanor and system knowledge
Builds relationships with customers through regular interaction
Maintains a high level of expertise in capella products and systems; leverages this as a subject-matter expert to assist customers and internal parties
Meets performance expectations as measured by case-handling metrics and customer satisfaction surveys
Supports sales, product, and other internal parties in ensuring capella`s customers have access to assistance in every stage of their business with us
Other duties as assigned
Occasional travel may be required (less than 5% of time) to our san francisco, ca or louisville, co offices (or other off-site locations for conferences or team meetings)
Experience and education
Bachelor`s degree or equivalent experience
Demonstrated experience and excellence in customer-facing roles
Experience supporting highly technical geospatial systems and products: gis, eo, or sar imagery/industry experience preferred but not required
Strong written and oral communication skills
Familiarity with salesforce, zendesk, confluence preferred
Familiarity with postman, jupyter notebook, office suite preferred
Strong ability to multi-task, prioritize multiple ongoing projects, and self-manage during hours when other team members may not be immediately available
In addition to an opportunity to take part in an innovative and fast-growing business with a highly motivated and skilled team, we also take pride in taking care of our employeesHere are just a few ways that we show our appreciation:
Medical and dependent care flex spending
Short- and long-term disability and life insurance
Fsa and hsa
Gourmet-style, daily lunch (in co or sf office)
Capella community events
Equity commuter and parking benefits
Dog-friendly work environment (sf)
Cell and internet monthly stipend
All team members at capella space must be fully vaccinated against covid-19 to help ensure the safety our community.
The definition of fully vaccinated is subject to change (may include boosters).
Accommodation requests based on medical or religious reasons will be reviewed on a case by case basis.
Posted 30+ days ago