Job type full-time
Full job description
We are lexia learning, a cambium learning® group company.
Lexia learning, a cambium learning® group company, empowers educators through adaptive assessment and personalized instructionFor more than 30 years, the company has been on the leading edge of research and product development as it relates to student reading skillsWith a robust offering that includes solutions for differentiated instruction, personalized learning, and assessment, lexia learning provides educators with the tools to intensify and accelerate literacy skills development for students of all abilities.
We are customer success
The customer success team at lexia collaborates with customers to help them reach their desired outcome while having an outstanding experienceWe partner with k-12 administrators and educators to implement lexia programs with fidelity and ensure optimal student outcomesWe help our customers build capacity locally to implement lexia programs effectively and efficiently, ensuring a powerful return on investment - strong and confident readers!
You are a pilot success advocate
The pilot success advocate is responsible for supporting pilots of lexia programsReporting to the national manager of pilot success, this person will work closely with k-12 school leaders who are piloting lexia programs to plan and coordinate the delivery of implementation support and professional learning for educators on how to implement lexia programs with fidelityThe ideal candidate has 2-3 years of related work experience in direct client service delivery in the edtech industry and preferably has elementary or secondary teaching experience, and background in literacy educationS/he has excellent organizational and leadership skills acting as a trusted advisor to our pilot customers.
The ideal candidate for this role will reside in the central time zone
Essential job responsibilities
Coordinate, deliver and track implementation and professional learning services for customers piloting lexia program(s) in an assigned geographic region as they consider the value of our solutions beyond the pilot phase:
Develop comprehensive, customized implementation plans in consultation with customers
Coordinate remote professional learning facilitated by a professional learning facilitator.
Analyze account data to determine implementation status and identify customer needs
Proactively communicate implementation gaps to customer
Problem solve and offer solutions to address identified implementation gaps
Help customers see the value of lexia programs and services
Be our customer’s trusted advisor during the pilot phase
Collaborate with the sales team and participate in the sales process as appropriate
Understand all facets of lexia’s portfolio of programs – technical and operational, as well as internal lexia systems and processes
Maintain an upbeat, enthusiastic attitude and outgoing personality that inspires our clients and fellow team members and achieve high client satisfaction ratings
Maintain customer information and track implementation activity using salesforce.com
Coordinate communication and collaboration across multiple internal teams to support the success of the customer
Minimum of a bachelor`s degree
3 or more years of direct client experience in support of customer facing functions (professional learning, customer service, sales) in the edtech industry
K-12 teaching or administrative experience with a background in literacy preferred
Highly adept with technology, and quick to learn new technologies and apply solutions
Experience with and ability to communicate across all levels of an organization, excellent written and spoken communication skills
Strong data analysis skills
Exceptional organizational and time management skills
To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/
An equal opportunity employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiencesAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.