Salary $14 an hour job type full-time
Full job description
Cabinetworks group has an immediate opening for a customer care consultant, for our office in adrian, mi!
This is a customer service role that is currently working remote, with the option of working in the adrian officeWe are looking for someone with good customer service experience, both over the phone and electronically/email, that provide professional customer service and have office skills.
Full time (40 hours/week)
Day shift hours
Excellent benefits: medical, dental, vision, 401k match plan
Starting pay of $14.00/hr
Provide customers and consumers with the highest level of service relative to order inquiries, product/technical support, promotional information, and issue resolutionDetermine root causes to issues and develop resolution action plans based on findingsWork in concert with field sales & service to drive positive customer experiencesProvide quotes, measure packs and process orders for builders.
Principal functional responsibilities:
Provide customers, consumers, and sales employees requested information relative to lead times, estimated time of arrival, product/technical specifications, policies, vendor buying agreement, cancellation of orders, customer first order program, and replacement
Resolve product and service issues and relay information back to the appropriate department
Handle inbound and/or outbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues
Enter orders into system with high level of accuracy and volume
Provide quotes measure packs and process orders for builders
Research payment discrepancies for account receivables
Audit peer’s order entry into the system to ensure accuracy
Maintain department standards with accuracy and be flexible in an ever-changing environment in order to provide the highest level of service to our customers
Participate in continuous training on policy, product, and processes
Essential qualifications and skills:
High school diploma or ged
2 years customer service experience
Proficient computer skills required including microsoft office suite
Excellent organizational skills, including ability to multi-task and prioritize workload
Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail
Excellent verbal and written communication skills with the ability to interact with external customers
Demonstrated successful capability to resolve conflict over sensitive or complex issues
Ability to function at a high level of effectiveness, flexibility, independence and initiative without daily interaction with management
Preferred qualifications and skills:
Bachelor’s degree or actively enrolled in a bachelor’s program
Experience serving the residential construction industry
Advanced knowledge of microsoft excel.
Full or part time
Cabinetworks group (the “company”) is an equal opportunity employer and we want to have the best available persons in every jobThe company makes employment decisions only based on meritIt is the company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local lawThe company is committed to complying with all applicable laws providing equal employment opportunitiesThis commitment applies to all persons involved in the operations of the company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the company.
Cabinetworks group is an e-verify employerE-verify is an internet based system operated by the department of homeland security (dhs) in partnership with the social security administration (ssa) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the united states.