Responsible for directing all aspects of customer benefit plan implementation of self- funded new business clientsPartner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
Acts as a single point of contact for benefit plan implementation; mediates and coordinates resolution of all project deliverables and implementation related tasks; develops and executes implementation strategy consistent with customer expectations; ensures strategy is administered in accordance with all performance guarantee arrangements; engages team members to follow through on their responsibilities; evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy client needs while minimizing impact on systems and operations; solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.
Project management and leadership experience.
Negotiation and conflict resolution skills across various levels of the organization.
Ability to remain flexible yet focused during stressful situations.
Attention to detail and accuracy while focusing on overall project deliverables.
Ability to express complex concepts in a clear and concise manner.
Highly organized and able to quickly prioritize multiple assignments with high quality results.
Covid-19 vaccination requirement
Cvs health requires its colleagues in certain positions to be fully vaccinated against covid-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
If you are vaccinated, you are required to have received at least one covid-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employmentFor the two covid-19 shot regimen, you will be required to provide proof of your second covid-19 shot within the first 60 days of your employmentFailure to provide timely proof of your covid-19 vaccination status will result in the termination of your employment with cvs health.
If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with cvs healthAs a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinatedIf your request for an accommodation is not approved, then your employment may be terminated.
Healthcare industry experience.
Comprehensive understanding and strong association with aetna organizations representing products, services, administration, operations and systems.
Associate`s degree or equivalent experience
At aetna, a cvs health company, we are joined in a common purpose: helping people on their path to better healthWe are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focusedWorking together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplaceCvs health is an equal opportunity and affirmative action employerWe do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran statusWe proudly support and encourage people with military experience (active, veterans, reservists and national guard) as well as military spouses to apply for cvs health job opportunities.