Bswift is looking for an experienced senior manager to join our direct team.
Bswift offers software and services that streamline benefits, hr and payroll administration for employers and public and private exchanges nationwideBswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.
The primary objective of this position is to manage and inspire bswift’s client services team to produce client ravesThe senior manager of client services serves as leader to ensure the highest level of quality in our delivery of new client implementations and on ongoing service.
Responsibilities include, but are not limited to:
Lead and manage the team to achieve individual, team and company goals
Provide appropriate direction, coaching and feedback to maximize individual and team performance results
Proactively track and drive open prioritized issues logs to completion, managing internal and external resources to meet all deadlines and resolve issues that arise.
Participate in and/or lead client demos and/or client training sessions, where applicable.
Continuously refine and improve processes
Develop and maintain quality assurance processes
Identify and drive tactical initiatives to improve productivity, client/consumer satisfaction, process improvements, etc.
Assist in product development & quality assurance efforts as required
Assist in sales and marketing efforts as needed
A leadership style that reflects and reinforces bswift core values
Strong verbal and written communication skills
7+ years employee benefits administration experience
Strong people management skills
Ability to assist and equip others to efficiently solve complex problems
Strong customer service orientation
Willingness to work nights and weekends when necessary
Willingness to travel as needed to client and business meetings
Covid-19 vaccination requirement
Cvs health requires certain colleagues to be fully vaccinated against covid-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one covid-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employmentPlease note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
3+ years of account management experience.
10+ years of related industry experience.
Relevant work experience
Bring your heart to cvs health
Every one of us at cvs health shares a single, clear purpose: bringing our heart to every moment of your healthThis purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing worldAnchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our heart at work behaviors™ support this purposeWe want everyone who works at cvs health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
Cvs health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which cvs health provides management servicesWe do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Posted 4 days ago