Job type full-time
Full job description
Cmit is looking for a customer-focused first response technician to join our teamThe successful candidate will be comfortable working in an msp environment to serve as the first point of contact for clients seeking technical assistance and must be able to recognize, troubleshoot and resolve client issuesThe individual is responsible for creative problem solving and identifying client up-sell opportunities.
Serve as the first point of contact for clients seeking technical assistance over the phone or email.
Offer technical assistance on configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Active directory domain user
Create new accounts
Unlock locked accounts
Security group membership
Configure outlook profiles
Create new mailboxes
Troubleshoot adsync failures
End-user remote access
Setup lmi end-user remote access
Server & general troubleshooting
Noc call – server down alert
Workstation & general troubleshooting
Running cleanup on slow computers
Determine the best solution based on the issue and details provided by the client
Follow up and update customer status and information
Identify and suggest possible improvements on any and all internal or external procedures
Customer service skills
Exceptional verbal and written communication/presentation skills
Excellent listening skills with the ability to ask the relevant question to the client
Self-motivated and can work individually or as part of a team
Must be able to work a flexible schedule
Must be able to work flexible hours
High school diploma
Recommended 1 year of experience
Cmit solutions provides equal employment opportunities (eeo) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.