Job type full-time
Full job description
Responsible for managing regional exhibits for various clientsThis involves assuring that all required forms and legal documents are on file, obtaining proper approvals from sales managers and directors, paying exhibit fees, and tracking all data.
This position is customer-service based, requiring excellent organization, attention to detail, and communication with the sales field representatives and their managers and directorsThis requires understanding, implementing, and managing complex workflows and varying processes.
The exhibits manager consistently seeks ways to streamline processes, improve efficiencies, and ensure productivity.
This client-facing position also educates new field representatives and managers on how the exhibit process works and is the point of contact for any questions that the field may have, the event contact may have, or cm group may have relating to exhibits, and efficiently answering those questions.
Using and mastering the client-specific technology platform to process all requests from receipt to processing to reconciliation.
Understanding and following all client-specific rules and business guidelines for review and approval of requests.
Onboarding new clients to the cm group.
Creating compliance reports for client distribution.
Managing client budgets and providing comprehensive spend reporting, customized activity analysis, and formal quarterly business review presentations.
Guiding technology vendors and servicers to implement platforms and document workflows on behalf of clients.
Serving as a key advisor to clients regarding trends, forecasts and proactive planning for volume variability.
Working closely with divisions within the cm group to ensure activity alignment, including awareness of event duplication (congress/meetings); co-coordination of events/sponsorships (speaker bureau); payments & auditing (finance); and open payments reporting (compliance).
Works closely with and serves as “second in command” to regional exhibits team lead by serving as key poc for training, support, and guidance to regional exhibits staff members (e.g., assistants).
Accurate, detailed documentation
Manage and track all requests
Intense attention to detail
Proactive and intelligent decision-making
Knowledge, skills and abilities required
Ability to compare, contrast, and quality check work, with intense attention to detailCan clearly present multiple pieces of data through excel and email communications.
Superior interpersonal skills and customer service, with proactive resolution skills.
Proficient in use of email; adobe acrobat dc; microsoft office, including word and excel, especially spreadsheets, database management, and reporting tools.
Decision making skills
Ability to report and communicate clearly with multiple stakeholders, make concise decisions, and quickly solve problems.
Establishing and maintaining interpersonal relationships
Establishing and maintaining an excellent relationship with the client and the regional sales field is critical to the success of this position.
Ability to organize, plan, and prioritize work in a fast-paced work environmentAbility to quickly and confidently respond to all requests for information and reportsAbility to accurately track and convey information.
This job is a professional office environmentThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position type/expected hours of work this is a full-time position.
Required education and experience
Extreme attention to detail in a fast-paced, high-volume environment
Knowledge of excel
3-5 years of related work experience preferred
This document describes the position currently availableIt is not an employment contract.
The cm group reserves the right to modify job duties or job descriptions at any time.
The cm group is an equal opportunity employerAll qualified applications will receive consideration for employment without regard to sex, sexual orientation, gender identity or expression, race, color, religion, national origin, ancestry, genetic information, citizenship, age, disability, pregnancy, genetics, veteran status, or any other protected status under applicable federal, state, or local law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this jobDuties, responsibilities and activities may change at any time with or without notice.