Customer success manager
Location: remote
Burnalong is looking for an experienced customer success manager to help directly manage a portfolio of relationships with our most high-value customersWe have a broad base of clients ranging from the government to banking to tech to medical to retail, spanning blue and white collar industries, and located across 70 countries.
As a result you`ll work with some of the world’s most innovative companies on strategies to maximize the health and wellbeing of their people while having the opportunity to help drive our long-term engagement strategies across our most important clientsThat last part is importantWe expect you’ll help us write the playbookThere’s a lot that we haven’t figured out yet and we believe in continuous learning and improvement.
Ultimately your job is about owning and communicating burnalong’s value to our clients while also serving internally as the voice of the customerYour success will be measured on product adoption and engagement as well as the expansion and retention of your portfolio.
The job - customer success manager
What you`ll be doing:
Serve as a trusted advisor and advocate for a portfolio of key clients
Facilitate and own the onboarding and implementation process
Drive high software engagement across your customers
Build a network of champions and power users
Own retention and upsell for your strategic accounts
Provide product support and guidance to employees of our customers
Effectively solve ad-hoc customer issues as needed
Help shape future product development based on customer conversations
Document and provide feedback to the team
Share insight from customers and brainstorm future product features
Be creative in helping our burnalong community stay healthy and happy
Provide input on webinars, marketing material, seasonal initiatives, wellness challenges
Represent burnalong well – you are the public face of the company for our key accounts
Embrace and contribute to the continued evolution of the customer success team
You are burnalong - help shape the future of our team
Who you are:
Friendly, optimistic, a good communicator, especially via phone/zoom
At least 5+ years of prior account management and/or customer success experience, preferably within saas or health and wellness
Renewal and upsell experience
Motivated to help people find solutions to their challenges
Expertise with crms
Ambitious, curious, and with a strong work ethic
Excited by opportunities to drive improvements for clients
Entrepreneurial mindset, always looking for new channels and areas of growth.
Very organized and strong multi-tasker, who can easily manage multiple projects on tight deadlines.
Get stuff done attitude
Ability to travel up to 10% of the time
Equally compassionate to customers as colleagues
About burnalong -> mission first
Burnalong is an online health and wellness platform that offers employees of leading companies access to thousands of live and on-demand classes in 50+ categories spanning mental, physical, and emotional well-beingWe back this content up with technology that increases social interaction and motivation and allows organizations to implement holistic wellness programsOur solution works and we’re expanding from a customer base that already includes major insurance carriers, fortune 500 companies, universities, and government organizations.
At burnalong you`ll enjoy a welcoming and entrepreneurial environment with driven, collaborative, and humble colleagues who are open to - and expect - new ideas and new experimentsBurnalong’s mission is to help people lead healthier livesAnd we believe that applies to our team tooYou can learn more on our website or start with the inc article that describes us as “pioneering a new approach to wellness.”
Compensation: base salary plus commission plus stock optionsLots of room for growth with the company.
Equal opportunity employer
We know diversity makes for the best problem-solving and creative thinkingWe are dedicated to adding new perspectives to the team and encourage you to apply if your experience is close to what we are looking for and if you’re interested in building a company that changes lives.
Burnalong is committed to creating a diverse environment and is proud to be an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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