As the multiyear winner of the best in klas award for long-term care software and home health and hospice emr, matrixcare is an industry leader in interoperability and is trusted by thousands of facility-based and home-based care organizations to improve provider efficiencies and promote a better quality of life for the people they serveThey help providers connect and collaborate across the care continuum to optimize outcomes and successfully manage riskSimply put, matrixcare empowers providers—giving them vital information to deliver what people need, when they need it.
Matrixcare knows the power of smart technologyTheir solutions are changing the way people give and receive care in out-of-hospital care settings, and are built to adapt and grow with the industry, ultimately yielding successful outcomes.
Matrixcare is a wholly owned subsidiary of resmed (nyse: rmd, asx: rmd)Visit www.matrixcare.com and follow @matrixcare on twitter.
The software support analyst is an entry-level, full-time position reporting to the client support manager and is part of the client services departmentYou will receive specialized product and industry training specific to our senior living clientsA successful support analyst is a motivated individual who is customer focused and uses their analytical skills to find the root cause of an issueIf you are passionate about your performance and innovation of a healthcare technology company, then matrixcare is the place for you!
Let’s talk about responsibilities
Provide effective phone and email software support to clients reporting problems or requiring on the spot coaching with financial or clinical portions of matrixcare senior living
Utilize the salesforce service console to log customer cases
Perform basic and advanced troubleshooting to identify/verify underlying cause of customer reported problems
Utilize internal resources to assist in the prompt resolution of application and technical issues
Contribute to the maintenance and improvement of the knowledge base
Escalate calls to higher level analysts according to defined support processes
Contribute to the monthly team goals
Remote work indefinitely due to covid-19 with long term flexible remote work opportunities
Let’s talk about qualifications and experience
Excellent customer service skills
Good problem-solving and prioritization abilities
Excellent verbal and written communication skills
Basic computer skills
Basic bookkeeping and mathematical skills
Ability to work in a team environment
Ability to multi-task
Knowledge of the post-acute healthcare industry is preferred, but not required
Education and experience
One to two years experience working with personal computers
E.h.rExperience and/or education is preferred
Joining us is more than saying “yes” to making the world a healthier placeIt’s discovering a career that’s challenging, supportive and inspiringWhere a culture driven by excellence helps you not only meet your goals, but also create new onesWe focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generatesIf this sounds like the workplace for you, apply now!
Software Support Analyst I
Applying through jobeka.lk CV will be a benefit for you to prioritize your CV