Job details
Job type full-time
Full job description
Want to help the world’s leading brands grow through local marketing?
We set the bar high, then raise it higherWe thrive on opportunity and boldly accept challengesWe embrace success and celebrate the smallest of victories, togetherWe digest our mistakes and discover better paths, togetherWe sit at the table with some of the world’s largest and most powerful brandsWe inspire others in the industry through example.
We are the brand ambassadors…
…for our clients and investors, by protecting and amplifying their most important assets
…for our communities, by volunteering and giving back to the cities we love
…for each other, by challenging peers to learn, grow and succeed
…for brandmuscle, by being thought-leaders and contributing to the success of the company
About brandmuscle
Brandmuscle powers local, channel, and partner marketing for over 300 of the world’s largest brandsWith nearly 1,000 full-time employees, brandmuscle has the industry`s largest client service, product development, and marketing execution support team.
About client success, print fulfillment specialist
The client success, print fulfillment specialist is responsible for the daily delivery and execution for assigned client accounts, including execution for all print fulfillment, orders, and project management in a fast-paced environmentThis role will manage all aspects of assigned technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and costThe client success specialist will learn to demonstrate a deep understanding of brandmuscle’s product and service offerings and share examples and case studies that will help support the client’s objectives.
We are looking for dedicated, high caliber professionals who are smart and energetic, have a positive attitude and take pride in their workTeam players with excellent project management and communication skills who thrive in an exciting, ever changing environment, come join us!
About client success
The client success team is responsible for the successful delivery of contracted projects and services for our customersWe serve as the primary client contact for all deliverables for the given account, including gathering requirements, order management, executing and coordinating execution with internal brandmuscle departments, providing timelines, status updates and managing hours for all client deliverablesClients success is also responsible for the education and training of clients and their end users on brandmuscle products and services.
We are a passionate and diverse group that aspires to be the best place for the best people, and we’re looking for talented individuals to accelerate our exponential growth as we continue to make our clients successfulIf you are looking for a stimulating and fulfilling role, come join us!
Experience
Bachelor’s degree or equivalent experience, in marketing, advertising, or a related field
2+ years of advertising, client management, or project management in a saas environment preferred
Previous print production and/or print fulfillment experience preferred.
Responsibilities
Responsible for ongoing day-to-day client deliverables on assigned accounts
Responsible for execution for all print fulfillment, orders, and management on assigned accounts
Manage all aspects of assigned technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost
Provide problem recognition, research, isolation, and resolution steps with manager support.
Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
Responsible for updating and maintaining client training and knowledge documentation
Demonstrate a deep understanding of brandmuscle’s product and service offerings and share examples and case studies that will help support the client’s objectives
Lead client calls, manage status reports and provide meeting minutes.
Able to identify issues, report and oversee to resolution
Requirements
Print production and/or print fulfillment experience preferred.
Excellent project management and communication skills
Advertising industry knowledge, commitment to client service required
Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities
Strong interpersonal skills, ability to work with cross-functional teams
Ability to thrive in a fast-paced, changing environment
Must be available for a flexible work schedule to accommodate clients on advertising deadlines
Excellent organizational skills
Must possess a strong work ethic, be self-motivated and have a team player mentality
Ability to manage multiple projects in a fast-paced environment
Must be thoroughly computer literate and able to learn new software and applications quickly
Some travel required
Brandmuscle requires all team members to either receive a covid-19 vaccination or to test and mask appropriately to protect themselves and other team members if interacting with coworkers, clients or vendors
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Posted 30 days ago
