Job details
Job type full-time
Full job description
Bracco diagnostics incIs a subsidiary of bracco imaging which is part of the overall bracco groupThe company specializes in the clinical development, marketing and sales of diagnostic contrast imaging agentsBracco diagnostics incPrimarily markets its products to hospitals throughout the united statesBracco diagnostics incIs committed to the discovery, development, manufacturing and marketing of imaging agents and solutions aimed at providing a better use and management in terms of diagnostic efficacy, patient safety and cost effectiveness.
Summary
The telesales manager will lead and oversee the telemarketing division in the selling of varibarResponsibilities include training the junior staff, setting sales targets, creating and implementing sales strategies, monitoring performance, and handling customer complaintsIn addition, a successful telesales manager will own the varibar key opinion leader relationships and be able to create and implement a strategy of clinical outreach to the speech language pathology (slp) communityFinally, the telesales manager will work closely with the gi imaging product manager on the creation of new sales materials and activity planning at trade shows, providing input on field needs and coordinating scientific review for accuracy.
To ensure success as a telesales manager, you should have experience with telesales, advanced managerial skills, and the ability to multitaskA top-notch telesales manager provides strong guidance and assistance to the telesales team, ultimately boosting company sales.
Essential duties and responsibilities include the following:
Establishes sales goals and quotas for the telemarketing team.
Collaborates with product manager to develop sales materials for use by telemarketing team.
Writes sales scripts (as needed) and customer answer sheets.
Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
Prepares and presents weekly and monthly sales reports to director of marketing and sales.
Resolves customer complaints and grievances.
Performs other related duties as assigned.
Supervisory responsibilities
Hires and trains telemarketers.
Oversees the daily workflow and scheduling of telemarketing staff.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees in accordance with company policy.
Core competecnies: to perform this job successfully, an individual must be able to perform each essential duty satisfactorilyThe requirements listed below are representative of the core competencies requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent verbal and written communication skills.
Ability to work well under pressure.
Excellent sales and customer service skills.
Excellent interpersonal and negotiation skills.
Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
Excellent organizational skills and attention to detail.
Proficient with microsoft office suite or related software to prepare reports and measure performance.
Education and/or experience required
Education and experience:
Ba/bs degree in a relative field required
Pharmaceutical background preferred.
Speech language pathology clinical experience preferred
At least three years of successful telemarketing experience required.
Certificates, licenses, registrations
Where permitted by applicable law, all candidates must have received or be willing to receive the covid-19 vaccine by date of hire.
Physical demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Domestic travel is required
Work environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is field based.
Core relationships
Internal relationships will include:
Telemarketing – supervisory responsibilities
Field sales – general support of sales activities
Finance – develop sales and forecasting reports
Marketing – collaborate on related matters
Marketing support services – market research, conference planning and sales training
External relationships will include:
Clinical investigators
Key opinion leaders
Related vendors
Customer contacts
Bracco diagnostics incIs an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, or any other protected status.
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Job activity
Posted 23 days ago
