Job type full-time
Full job description
Core bts partners with clients to leverage technology that transforms their business and enables changeThe customer experience (cx) team empowers our clients to succeed.
The customer success specialist (css) is responsible for maintaining relationships with core’s clients by championing regular interactions and facilitating adoption of technologies that lead to customer success and retentionReporting to the lead of customer success, the css communicates regularly with clients by delivering digital content across knowledge bases, email, and messaging channels to drive activities that remove barriers to adoption, increase customer satisfaction, and reduce time to valueHe or she works in partnership with core sales, professional services, and managed services teams to support onboarding, deployment, monitoring, and improvement – ultimately helping to transform core’s relationship with the client from transactional vendor to trusted advisor.
Design and execute tactical communication plans.
Prepare regular presentations on established service metrics and facilitate meetings with customers to effectively communicate relevant information.
Work closely with customer and internal resources to maximize account growth opportunities by championing the products from the core bts service portfolio.
Monitor customer incidents to ensure correct prioritization, processing and escalation when warranted.
Work closely with customer and internal resources to obtain necessary information for the continual improvement of help desk, monitoring, managing, and corecare services.
Recognize and identify potential areas where existing policies, procedures or documentation need updating and makes appropriate recommendations.
Provide information that is timely, complete, accurate, appropriate, and accessible.
Provide a positive image of core bts to our clients and communities.
Assure the development of professional skills to effectively meet the needs of our clients and internal staff.
Support core bts’ business goals.
Other duties as assigned by management.
Ba/bs degree or equivalent education and/or equivalent experience
Excellent written and verbal communication skills
Proficient in microsoft office programs (heavy on excel, powerpoint and teams)
Must be punctual, results oriented, outgoing, and enjoy working in a team environment
Strong attention to detail
Ability to deliver exceptional customer service
Ability to prioritize and handle multiple requests concurrently
You`ll love working at core bts not just for the usual benefits, but for our environment and culture!
You`ll work with a great group of people in a highly collaborative team and results oriented atmosphere
You`ll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
You’ll work with large, sophisticated, and progressive clients throughout north america
We provide a comprehensive benefits program including: health, vision, and dental insurance, life insurance, health/dependent care flexible spending, 401(k) plan, short-term and long-term disability coverage, generous vacation and flex time off programs, company paid holidays, and training and development opportunities.
The above description is intended to describe the general nature and level of work performed by individuals assigned to this positionThis is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this positionReasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilitiesCore bts, incIs an affirmative action/equal opportunity employerCore bts will consider qualified candidates with criminal histories in a manner consistent with the los angeles fair chance initiative for hiring ordinance and/or applicable law(s).