Job type full-time
Full job description
Technical account manager
This role can be 100% remoteCandidates must be located and fully authorized to work in the united states.
Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwideGuardian over millions of consumer, business, and government environments, bitdefender is the industry’s trusted expert for eliminating threats, protecting privacy and data, and enabling cyber resiliencyWith deep investments in research and development, bitdefender labs discovers 400 new threats each minute and validates 30 billion threat queries dailyThe company has pioneered breakthrough innovations in antimalware, iot security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 150 of the world’s most recognized technology brandsFounded in 2001, bitdefender has customers in 170 countries with offices around the world.
Bitdefender is looking for an experienced technical individual to join the enterprise support and services teamAs a member of the enterprise support and services team you will be responsible for ensuring high-quality technical assistance for the bitdefender partners within the required performance and sla.
The technical account manager (tam) for bitdefender north american partners will provide focused customer advocacy for organizations with unique and complex support requirementsThe tam is a bitdefender expert who is familiar with the customer’s environment, business objectives, and deployment plansThe tam mediates all aspects of the technical customer interactions with the enterprise support department.
You will act as a link between the bitdefender partners and various technical teams in bitdefender, including enterprise support, product management and product development teamsAll this in a youthful and competitive environment, which will enrich your experience and broaden your perspective.
Act as single/shared point of contact for technical inquiries initiated by bitdefender partners
Welcome and quarterly alignment calls
Direct support on technical issues
Handle escalated technical issues within bitdefender (technical issues, feature requests)
Build and maintain a relationship with bitdefender partners
Monthly review of open issues in support
On-demand knowledge transfer
Build strong relationships with internal teams including product delivery, product management, technical support and technical writers
Minimum 3 years of professional experience (technical support field) in the following areas:
Windows desktop 7/8, 10 advanced administration; macos experience is a plus
Windows server 2008/2012/2016 advanced administration; windows services: ad, dns, dhcp, remote services
Linux or unix advanced administration - installation, maintenance, upgrade, backup, nfs, networking
Virtualization infrastructure advanced administration: vmware esxi, citrix xen server, microsoft hyper-v, nutanix
Advanced knowledge of tcp/ip networking concepts and hands-on experience
Endpoint protection platform, endpoint detection and response experience a plus
Customer oriented, result driven, and good diagnostic skills
Able to brief information as well as able to analyze detailed data and elaborate conclusions and recommendations
Can communicate clearly and concisely with diverse audiences, in both oral and written contexts
Efficient time management and team player
Quick learner, dynamic, energetic
High standards and an eye for errors and inefficient processes
Project management, business research, organizational skills, and attention to detail
Experienced in elaborating presentations (ms powerpoint)