Over the coming years, biotech will fundamentally rewrite the way we liveGene editing and cell therapy are dramatically changing how we treat cancer and other major illnessesBiofuels and biomaterials are transforming the cars we drive, the clothes we wear, and the makeup of everyday objectsCrop science and synthetic biology are producing sustainable and ethical foodBenchling’s mission is to accelerate the research that propels us towards this reality, and magnify its impact, through modern softwareEvery day, scientists around the world use benchling’s applications, platform, & analytics in their efforts to solve humanity’s most pressing problemsFor these scientists, benchling is the central technology they use to conduct their researchOur customers include pharmaceutical giants, leading biotechs, and the world’s most renowned research institutesPosition overview benchling scientific solution consultants (ssc) are the primary solution leads with benchling’s customers and prospects in emerging and growth segmentsThese customers are the most innovative biotech, fastest growing in size, and the solution they select will be rapidly adopted by scientists, and will have lasting impacts to their growing organizationBenchling’s business growth relies heavily on acquisition of new customers in these segments, and hence this is a highly visible pre-sales roleThe ssc partners closely with account executives, on a large number of startup and medium-sized life sciences customersThe ssc crafts impactful customer engagements that drive high volume of adoption in a fast-paced fashion.
The ssc must have a strong foundation in life sciences r&d, be familiar with research scientists’ experience and tools they use, and have excellent communication skills to translate benchling’s software capabilities into value gains for scientists and scientific organizations.
What you will work on
Effectively partner with account executives to deliver high-velocity customer engagements that lead to selection.
Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues.
Craft solutions based on benchling capabilities, industry best practices and standard r&d functions, with data models and processes that map to the customer or prospects` science and that fit into their current technology landscape.
Present and demonstrate the solution in a persuasive way based on key messages, decision criteria, and key business issuesManage customer questions and objections and resolve concernsEnsure that the solution is presented competitively.
Engage with product management to provide insight into prospect and customer needs and industry trendsInfluence the roadmap for market successEnsure that the roadmap is clear to customers as required to influence buying decisions.
Provide leadership by creating reusable solutions, content, and trainings for key areasWork with the extended team to ensure that they are successful and learn from your expertiseMentor and partner with other sscs to build their success.
Espouse benchling`s core leadership principles and cultural values.
Have a m.sOr phd degree in a scientific discipline such as biology, chemistry, or a related field, with minimum 2 years of professional experience (post-degree), preferably in a customer-facing role.
Experience with scientific/informatics software such as lims, eln, or others preferredExperience in demonstrating scientific software in a pre-sales setting highly desired.
Demonstrated capacity to effectively model scientific data, and craft solutions, based on product knowledge and industry best practicesPrior experience in demonstrating and supporting research instruments, reagents or software desired.
Understand research technology generally adopted by biopharma startups.
Have an agile and adaptable mentality, and can quickly implement new customer engagement processes.
Ability to establish as trusted advisor for scientists, and successfully pitch to scientific buyers.
Willingness to travel to customer sites 25-30%, when it is safe to do so.
#li-sf1 #li-remote benchling welcomes everyoneWe believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challengesEven if you don`t meet 100% of the qualifications for this job, we strongly encourage you to applyLeadership principles
Admit mistakes and shortcomings
Disagree and commit
Obsess over customers
Rely on work ethic
Recruit and develop the best
Sweat the details
Think and communicate clearly
Unite around the mission
Perks and benefits
Work with a talented yet humble team
Competitive compensation & equity package
Weekly virtual social events, and annual company retreats
401k, medical, dental, and vision insurance (us employees only)
Monthly health & wellness stipend
Yearly educational stipend
Flexible & generous vacation policy: if you feel you need a break, you can talk directly with your manager to find coverage and support while you are out of the officeNeed time off to vote? we`ve got you covered.
Quarterly company-wide mental health days off
Holiday shut-down: company-wide holiday shut-down between christmas eve and new years
Major us and emea holidays observed
To support remote work conditions during the covid-19 pandemic, benchling provides each employee a one-time stipend of $1,000(usd) upon commencing employment, and additional discounted employee purchase plans for home-office equipment.
Protecting the health of our employees and the candidates interested in a role at benchling is our top priorityWe appreciate your understanding and being open and flexible with any changes related to our interviewing process.
For applicants for u.s.-based roles only: all new hires in the united states are required to be fully vaccinated against covid-19 and to provide proof of vaccination prior to their first day of employmentIf you are unable to be vaccinated for medical or religious reasons, we will explore potential reasonable accommodations; however, benchling may not be able to grant such accommodations in all cases if doing so would cause an undue hardship.