Use your passion for customer service and interest in systems and technology to effectively support the Bellwether team!
The Database Associate will be a member of the Core team and support the maintenance of our internal systems. The Core team includes business systems, operations, and HR, and its purpose is to support the program teams to drive impact for students. Our work is national in scope, so our flexible working style allows our professionals to work where they have built their lives, which means Bellwether can hire the best person for each role, regardless of geography. As a U.S.-based organization, we are looking for candidates who live in the Eastern through Pacific time zones and are comfortable working with a remote team across different time zones. Up to approximately 10% travel may be required.
About Bellwether
We are a national nonprofit that exists to transform education to ensure systemically marginalized young people achieve outcomes that lead to fulfilling lives and flourishing communities. We work hand in hand with education leaders and organizations to accelerate their impact, inform and influence policy and program design, and share what we learn along the way.
Our Core team ensures that Bellwether is a sustainable, inclusive organization where staff are supported to do their best and most impactful work.
Our External Relations team develops and implements strategy for Bellwether's fundraising and communications and leads Bellwether’s external relations work.
Our Policy and Evaluation practice conducts analyses that inform leaders, organizations, and the broader field on ways to improve their work for America’s underserved students. We produce quantitative and qualitative analyses of contemporary education issues, conduct traditional and innovative evaluations, and generate new ideas and solutions for the sector. We offer recommendations to improve outcomes for underserved youth across the P-20 landscape informed by rigorous analytical methods; our extensive understanding of the local, state, and federal policy landscape; and our experience working with a wide range of educational and early childhood systems, leaders, and practitioners.
Our Strategic Advising practice is deeply experienced in supporting educational organizations — districts, states, charters, nonprofits, and foundations — to develop ambitious but achievable plans to increase their impact on underserved students. We advise leaders and organizations on their most pressing strategic and operational issues. Our work ranges from supporting entrepreneurs through business plan development to partnering with established organizations on growth and performance improvement to assessing new opportunities for impact as the field evolves. We develop highly actionable plans that leadership teams own and run with.
About the Position
Bellwether has an immediate opening for a Database Associate. This person will support the overall management of data and technology for Bellwether.
This person will report to the Technical Support Manager.
In this context, the Database Associate’s primary responsibilities and duties will be to:
Database Administration
- Support the overall maintenance, functionality, and administration of Salesforce, SharePoint, and other internal systems
- Maintain Salesforce reports, including supporting team members with pulling appropriate data
- Track and manage provisioning/de-provisioning of all software licenses
- Routinely audit and upkeep data in Salesforce, SharePoint, and other databases to ensure clean and high-quality data
- Support the implementation of new tools and systems, including participating in testing
Team Support
- Assist the Technical Support Manager in responding to technical support tickets submitted by the Bellwether team
- Monitor staff adoption and adherence to protocols
- Support the management of computers and hardware alongside the Technical Support Manager
- Support administration of ongoing security training
Qualifications
Bellwether is a good fit for professionals who possess strong personal drive and motivation; demonstrate exemplary professional behavior and values; and are resourceful, responsible, tenacious, independent, creative, and self-confident. Our core values give prospective candidates a good sense of how we approach our work.
The ideal candidate should have at least two years of experience supporting the management and administration of databases and technology. Additionally, the successful candidate will have the following:
- A strong passion for providing superb customer service
- Capacity to quickly learn new systems and technologies
- Ability to help users of all skill levels solve technical challenges
- Ability to identify areas to increase the efficiency of our systems
- Confidence to give and receive feedback, and manage up and laterally, as needed
- Sensitivity when working with highly confidential information and the ability to maintain complete discretion at all times
- A well-rounded interpersonal skill set with the capacity to work well both independently and in a team environment
- Superior attention to detail and a commitment to producing the highest-quality work
- A highly self-motivated work style, and the flexibility and willingness to identify and take on additional projects when needed
- Strong communication skills, both verbal and written
- Strong ethics and personal integrity
- A passion for and commitment to improving schools serving high-need students and familiarity with the challenges and disparities facing underserved students and education reform efforts in the United States
- An understanding of and commitment to diversity, equity, and inclusion
The following traits/skills are ideal but not required:
- Experience using and/or managing Salesforce and/or SharePoint
Compensation
The base salary range for this role, for incoming team members, is $54,825-$59,662 annually. The final offer amount will be determined by multiple factors, including previous experience and content knowledge, which may vary from the listed range.
Bellwether provides an attractive benefits package that includes a performance bonus based on individual and organizational success, health care coverage, and a 401(k) plan with an employer-matching contribution policy.
To Apply
Use your application (a custom letter of interest and a current résumé) to show us how you’ve got the skills we’ve listed or why the skills you have are the ones we actually need. We’ll review applications as we receive them until the position is filled.
Bellwether is committed to building a team that reflects the varied backgrounds and experiences of the students we seek to serve. It is important to us that you use your application materials to clearly surface the ways in which your background and experiences align with Bellwether’s core values, including our commitment to diversity and inclusion.
Bellwether is committed to providing equal opportunities. It is our policy to ensure that all individuals with whom we are in contact are not discriminated against on the basis of age, race, ethnicity, color, disability, gender identity, gender expression, marital status, national origin, religion, sexual orientation, or veteran status.
