Job details
Salary $100,000 - $130,000 a year
Full job description
Senior relationship manager
Beeline pioneered the world’s first extended workforce platform to solve the complexities of managing the modern workforceWith a data set encompassing more than 30 million workers and over $700 billion in talent spend spanning more than 20 years, its intelligence-driven platform transforms how businesses engage, manage, and optimize external talent across more than 120 countriesEnterprises benefit from our unmatched experience and innovation, deeply seasoned experts, and industry-leading partner network to connect them to the remarkable talent within the global extended workforceTo learn more, visit beeline.com.
The company: if you love more of a less-formal work environment, flexible paid time off, a competitive compensation and benefits offering - and have a winning attitude, beeline is for you! beeline provides software solutions that enable companies to source and manage their extended workforceAs the world’s largest independent provider of contingent workforce solutions, we have the deepest, most seasoned team of contingent workforce experts in the industry and known for the great care we take with clients and our employees alike.
Our vision is: every person, given the right opportunity, is capable of greatnessEvery business, given the right talent, is capable of superior outcomes.
Our mission is: our trusted platform connects businesses to the remarkable talent within the global extended workforce.
To learn more about beeline, our solutions, our culture, and available positions visit: https://www.beeline.com/careers/
The position: we’re looking for a senior relationship manager! the senior relationship manager maintains and expands relationships with strategically important clientsThe senior relationship manager acts as the executive sponsor for designated clients, acts as the overall relationship owner, and collaborates and leads other beeline teams to represent and support all of beeline’s products and servicesThis role also is responsible for developing and maintaining an overall client health status and account strategy while identifying and driving expansion opportunities and ensuring assigned customers’ needs and expectations are met by beelineThe senior relationship manager reports to the vice president of relationship management40% to 50% travel is required.
Compensation: $100,000 - $130,000
Responsibilities:
Owns and is accountable for the overall beeline relationship with assigned clients
Establishes productive, professional relationships with key personnel in assigned customer accounts.
Responsible for the operational vision and execution of all key client relationship requirements.
Responsible for overall health of the relationship between beeline and the client.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
Coordinates the involvement of company personnel, including client services, implementation, strategic consulting, product management, and executive management resources, in order to meet account performance objectives and customers’ expectations.
Proactively participates in a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
Owns the contract and contract renewals with existing clients including sow’s.
Responsible for meeting sla commitments with designated client accounts.
Meets targets for profitable growth and expansion, and strategic objectives in assigned accounts
Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary beeline teams and personnel.
Mediates and responds to program disputes with regards to all program stakeholders.
Contributor to beeline sales support.
Communicate status of account management activities with the greater beeline organization.
Participates in continual process redesign efforts within the organization focused on process and methodology improvements that mature the organization
Work closely with the entire leadership team to gain buy-in and drive changes throughout the organization
Develop and deliver frequent communication to stakeholders and company-wide to garner support and drive adoption
Participate in change management methodology to ensure adoption of new processes
Work closely with management to roll out new company initiatives in an appropriate manner that supports our principles
Ensure processes are scalable throughout the company including international regions
Achieves defined revenue targets in designated strategic accounts.
Achieves strategic customer objectives defined by company management.
Completes strategic customer account plans that meet company standards.
Maintains high customer satisfaction ratings that meet company goals
Creates manages and maintains client account information utilizing defined company tools and process and reports on client status on a monthly basis
Mentors junior level team members to improve skills and expertise
Supports sales, product management, strategic consulting, client services, and implementation teams when appropriate
Requirements:
Bachelor’s degree or equivalent experience
Mba preferred
Proven account management skills required in order to create, maintain and enhance customer relationships
Proven relationship management skills both with clients and internal teams
5 or more years of cws/vms experience
Minimum 5 years of account/project or program management experience
Experience with change management
Desired competencies:
Contingent workforce management experience
Extremely detail oriented
Technical competence (understand software, hardware, networks, etc)
Motivated, goal oriented, persistent, and a skilled negotiator
High level of initiative and works well in a team environment
Excellent written and oral communication skills
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction
Team player, ability to meet deadlines, punctual, attention to detail, organized, fluent communicator with ability to build relationships.
Proven understanding of business drivers
Strong problem-solving skills
Ability to think outside the norm and offer new solutions to issues
Passion for process and organizational change management
Strong knowledge of beeline products
This list of `requirements and responsibilities` are not intended to be limitingThe company reserves the right to revise this job description based on the actual job requirements as varied from time to time.
At beeline, we cultivate a positive work environment and are passionate about who we are and what we doWe are looking for talented, driven, and adaptable people who will contribute to our vision, mission, and our future! ideal candidates are intensely curious about globalization and technology, exhibit a can-do attitude, and approach their work with vigor and determinationCandidates should have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment, and be excellent at multi-tasking.
Equal opportunity employer minorities/women/veterans/disabled
Hiring insights
Job activity
Posted 30+ days ago
